Sales channels

Connect Shopify

How to connect your Shopify store to Wrapped from Settings › Sales channels, switch the sales channel on, activate the Digital Gift Card product Wrapped creates, and check the connection works.

How Wrapped works with Shopify gift cards

What syncs between Wrapped and Shopify and what doesn't - purchases, redemptions at checkout and POS, refunds, voids, balance changes made in Shopify, expiry, currencies, timing, and why Shopify reports gift card sales as product sales.

Sell digital gift cards on your Shopify store

How customers buy Wrapped gift cards from your Shopify store, what Wrapped does when the order is paid (code, email, value, expiry), how to set prices and extra gift card products, and how customers redeem cards at checkout.

Add a "Send to a friend" option to your Shopify gift card product

Two ways to let Shopify customers send a Wrapped gift card to someone else - the "Send as Gift Checkbox" app block and the "Send to a friend button" app embed with gift card designs - with setup steps, every setting, and what happens after the order.

Add a gift card balance checker to your Shopify store

How to put Wrapped's check balance page on your Shopify store, as an embedded page or a menu link, what customers see, and how it also brings older Shopify gift cards into Wrapped when a customer checks one.

Bring existing Shopify gift cards into Wrapped

Why Shopify gift cards created outside Wrapped can't be bulk-imported, and the ways to bring each one in - the check balance page, an "Activate gift card" link in Shopify's gift card emails, and lookups at the register - plus exactly what Wrapped imports.

Selling and redeeming gift cards in Shopify POS

How Wrapped gift cards work in Shopify POS - redeeming them as a payment, selling digital gift cards with the Wrapped product, selling physical gift cards with a Shopify gift card product and activating them in Wrapped, partial payments, and refunds at the register.

Refund to a gift card in Shopify

How refunds to gift cards work with Shopify and Wrapped - refunds back onto the original gift card, the "Refund as gift card" action Wrapped adds to Shopify orders, what Shopify's own refund to gift card doesn't sync, and what happens when you refund an order that bought a gift card.

Sell physical gift cards through Shopify

How to sell printed gift cards on your Shopify online store alongside Wrapped's digital gift cards - a separate physical product, then issuing the card in Wrapped with the printed code before you post it - and how this differs from selling physical cards in Shopify POS.

Testing gift cards with a Shopify development store

What you can and can't test with a Shopify development store - buying gift cards and gift card creation work, but development stores can't take gift cards at checkout - how to test redemption safely on your live store, and how to move from a test store to your live store.

Gift cards at Shopify checkout: split payments and limits

How customers pay with Wrapped gift cards at your Shopify checkout - entering the code, paying the rest with a card, using several gift cards, currencies, errors at checkout - and which of these Shopify controls rather than Wrapped.

Shopify troubleshooting

Fixes for common Shopify problems with Wrapped - no gift card after an order, balances that don't match, a card deactivated in Shopify, checkout errors on a development store, the app uninstalled or reinstalled, sync errors, and the Activate gift card link or gifting widgets not working.

Connect Lightspeed Retail X-Series

How to connect Lightspeed Retail X-Series (formerly Vend) to Wrapped, what to turn on in Lightspeed first, how to test the connection with a gift card, and what Wrapped does and doesn't set up in your store.

How Wrapped works with Lightspeed X-Series gift cards

What syncs between Lightspeed Retail X-Series (Vend) and Wrapped, in which direction, how quickly, and what doesn't sync - including back-office balance edits, layby and on-account sales, existing cards, expiry and missed sales.

Staff guide: selling a gift card in X-Series

Step-by-step for X-Series (Vend) staff - sell a physical gift card or an emailed gift card with the Gift Card product, reload an existing card, and what the customer receives once the sale is completed.

Staff guide: redeeming a gift card in X-Series

Step-by-step for X-Series (Vend) staff - take payment with a physical, emailed or wallet gift card, make a partial payment and split the rest, and what happens to the balance afterwards.

Refund to a gift card in X-Series

Set up the "Refund to gift card" payment type in Lightspeed Retail X-Series (Vend), then use it at the register to put a return onto a new emailed gift card or onto a customer's existing Wrapped gift card.

Voiding a gift card sale or return in X-Series

What Wrapped does when you void a Lightspeed Retail X-Series (Vend) sale that sold or redeemed a gift card - the card goes to $0 and Disabled, redemptions are given back, revenue stays in the gift card list - and how to handle gift card returns.

Accept existing Shopify gift cards at the X-Series register

Set up the "Import Shopify gift card" payment type in Lightspeed Retail X-Series (Vend) so staff can bring a customer's older Shopify gift card into Wrapped at the register, then redeem it with the normal gift card payment.

Connect Lightspeed Retail R-Series: native or web extension?

The two ways to use Wrapped with Lightspeed Retail R-Series - the Wrapped web extension (a gift card button in the register, recommended) or Lightspeed's built-in gift cards - with a side-by-side comparison of volume, rate limits, multiple Lightspeed accounts, bulk imports and marketing features.

Connect R-Series using the web extension

Step-by-step setup for Lightspeed Retail R-Series with the Wrapped web extension - connect, add the Wrapped Gift Cards custom menu button, check the product and payment type IDs, choose settings, and test - plus what Wrapped creates in Lightspeed.

Connect R-Series using native gift cards

Step-by-step setup for Lightspeed Retail R-Series with Lightspeed's built-in gift cards - prerequisites, connecting, choosing the native option, what Wrapped creates in Lightspeed, how balance changes are written back, API limits, and how to test.

Staff guide: selling a gift card in R-Series (web extension)

Step-by-step for Lightspeed Retail R-Series staff using the Wrapped Gift Cards button - sell a physical gift card, generate a digital gift card by email, add funds to an existing card, and what happens once the sale is finished.

Staff guide: redeeming a gift card in R-Series (web extension)

Step-by-step for Lightspeed Retail R-Series staff using the Wrapped Gift Cards button - take payment with a gift card, find a card by customer email, pay part of a sale and split the rest, and what happens to the balance afterwards.

Staff guide: selling a gift card in R-Series (native)

Step-by-step for Lightspeed Retail R-Series staff using Lightspeed's built-in gift cards with Wrapped - sell a physical gift card, sell a digital gift card by email, reload a card, and what the customer receives.

Staff guide: redeeming a gift card in R-Series (native)

Step-by-step for Lightspeed Retail R-Series staff using Lightspeed's built-in gift cards with Wrapped - take payment with a gift card, charge part of the balance and split the rest, and what happens to the balance afterwards.

Refund to a gift card in R-Series

How to refund a Lightspeed Retail R-Series return onto a new or existing Wrapped gift card, for stores using Lightspeed's built-in gift cards and for stores using the Wrapped Gift Cards button (web extension).

Connect Lightspeed Restaurant K-Series

How to connect a Lightspeed Restaurant K-Series location to Wrapped - add the sales channel, create the hidden WRAPPED payment method, add the gift card web extension button and product, and ask Lightspeed to turn on order notifications so sales and redemptions sync.

Staff guide: selling a gift card in K-Series

Step-by-step for K-Series staff - sell a physical or emailed digital gift card, or add funds to an existing card, with the gift card button, and what happens once the order is closed.

Staff guide: redeeming a gift card in K-Series

Step-by-step for K-Series staff - take a gift card payment with the gift card button, pay part of an order with a gift card, find a customer's card by email, add a tip, and what the messages on the gift card screen mean.

Connect Lightspeed Restaurant L-Series

How to connect Lightspeed Restaurant L-Series to Wrapped - authorize Wrapped, turn the sales channel on, ask Lightspeed Restaurant support to add Wrapped to the "Loyalty" payment option, and test with a $1 gift card.

Staff guide: selling a gift card in L-Series

Step-by-step for L-Series staff - sell a physical or emailed digital gift card, or add funds to an existing card, from the "Loyalty" payment option, and why the receipt must be paid and finalized before the card exists.

Staff guide: redeeming a gift card in L-Series

Step-by-step for L-Series staff - take a gift card payment from the "Loyalty" payment option, pay part of a receipt with a gift card, find a customer's card by email, and why the receipt must be finalized for the balance to change.

Connect Lightspeed Restaurant O-Series

How to connect Lightspeed Restaurant O-Series (formerly Kounta) to Wrapped, what the Wrapped Gift Cards option does at the POS, how to test it, what happens to existing Lightspeed gift cards, and how to limit Wrapped to certain sites.

Staff guide: selling a gift card in O-Series

Step-by-step for Lightspeed Restaurant O-Series (Kounta) staff - sell a physical gift card or an emailed digital gift card by typing "new", add funds to an existing card, and what the customer receives.

Staff guide: redeeming a gift card in O-Series

Step-by-step for Lightspeed Restaurant O-Series (Kounta) staff - take payment with the Wrapped Gift Cards payment type, split a bill so a gift card pays for part of it, what happens when the card doesn't cover the whole bill, and refunds.

Connect Lightspeed eCom C-Series

How to connect a Lightspeed eCom C-Series store to Wrapped with an API key, sell gift cards with a wrapped_giftcard product, and how Wrapped gift cards work at checkout as one-time discount codes that are replaced whenever the balance changes.

Connect Lightspeed eCom E-Series (Ecwid)

How to connect a Lightspeed eCom E-Series (Ecwid) store to Wrapped, create a wrapped_giftcard gift card product with price modifiers and 0% tax, and how Wrapped gift cards work at checkout as one-time discount coupons that are replaced whenever the balance changes.

Connect BigCommerce

How to install the Wrapped app on your BigCommerce store, create a wrapped_giftcard gift card product, and how Wrapped gift cards work as BigCommerce gift certificates - including which orders are processed, refunds, and what uninstalling the app does.

Connect WooCommerce

How to connect a WooCommerce store to Wrapped, choose how customers redeem gift cards (the Wrapped Gift Card Redemption plugin, WooCommerce Gift Cards or Smart Coupons), set up a gift card product with the wrapped_giftcard SKU, and which orders Wrapped processes.

Use Wrapped with the WooCommerce Gift Cards plugin

How to set up Wrapped with the paid WooCommerce Gift Cards extension, the XXXX-XXXX-XXXX-XXXX code format it requires, how gift card products, redemptions and balance changes sync, and how to test it.

Use Wrapped with Smart Coupons for WooCommerce

How to set up Wrapped with the paid Smart Coupons for WooCommerce extension, how Wrapped gift cards become coupons that customers apply in the coupon field, what syncs, and how to test it.

Connect Square

How to connect Square to Wrapped, choose the location for gift card activity, set a code format Square accepts, what syncs with Square's own gift cards, and the load fee Square charges on value added to Square gift cards.

Selling and redeeming gift cards with Square

How gift cards sold and redeemed in Square sync with Wrapped, why staff type Wrapped gift card codes instead of scanning them, split payments, refunds, top-ups, customer emails and balance corrections.

Connect Heartland Retail

How to connect Heartland Retail POS to Wrapped, turn on Heartland gift cards, create the three gift card adjustment reason codes Wrapped needs (Correction, Gift, Promotional), what syncs, and how to test the connection.

Staff guide: selling, redeeming and refunding gift cards in Heartland

Step-by-step instructions for staff using Heartland Retail POS with Wrapped - selling a physical gift card, redeeming a gift card from a card, email or wallet, and refunding a return onto a gift card.

Connect Hike POS

How to connect Hike POS to Wrapped, what Hike needs to be set up with, how Hike gift card sales, top-ups and redemptions sync with Wrapped, what doesn't sync, and how to test the connection.

Connect Bopple

How to connect Bopple online and app ordering to Wrapped so customers can redeem Wrapped gift cards at Bopple checkout - copying the API key from Wrapped into Bopple Back Office, testing it, and what the integration does and doesn't do.

Connect Wix

Wix isn't a sales channel Wrapped can sync gift cards with. How to use Wrapped with a Wix website instead - link to or embed your Wrapped web store, and redeem in person with the Redeem app - and what a Wix entry in an older account means.

The Wrapped Redeem app: redeem gift cards without an integration

How to turn on and use the Wrapped Redeem app to look up and redeem gift cards and vouchers where you don't have a connected POS - setting up locations and users with QR code logins, signing in on iPhone, iPad or the web, searching by code, email or scan, and redeeming in full or in part.