Customers pay with a Wrapped gift card using the Wrapped Gift Cards payment type in Lightspeed Restaurant O-Series (formerly Kounta). It works for a physical card, the gift card email (on screen or printed), and a card in Apple Wallet or Google Wallet. Wrapped takes the payment in real time, so the new balance is available everywhere straight away.
Take payment with a gift card
- Add the items to the order as normal and select Check Out.
- Choose the Wrapped Gift Cards payment type.
- Scan the gift card, or type its code, and select Confirm.
- Wrapped takes the payment from the card. Complete the sale.
If the card's balance is less than the amount due, Wrapped takes the whole remaining balance and O-Series asks for the rest. Take it with another payment type.
Split the bill
Use this when a guest wants their gift card to pay only for their share.
- Add the items and go to checkout.
- Select Split Payment and split the order by price or by product.
- Return to checkout for the first split and choose Wrapped Gift Cards.
- Scan or type the gift card code and select Confirm.
- Once the gift card payment has gone through, take the other splits with their payment methods.
What's possible at the POS, such as how a bill can be split, is decided by Lightspeed. See Paying with a gift card and another payment method.
Messages you might see
| Message | What it means |
|---|---|
| Unable to find Wrapped gift card | The code isn't in Wrapped. Check it for typos, or ask a manager |
| Not enough for redemption | The card has no balance left |
| Gift card has expired | The card has expired and can't be used |
| Sales platform is not enabled in Wrapped | O-Series is turned off in Wrapped for this venue or site. Ask a manager |
Refunds
To refund an order to a gift card, choose Wrapped Gift Cards as the refund method in O-Series:
- The order was paid with a Wrapped gift card: the refund goes back onto that card.
- The order was paid another way: the order needs a customer with an email address. Wrapped emails them a new gift card for the refund amount.
What happens after payment
- The balance changes in Wrapped immediately and syncs to your other channels, such as your online store.
- If the card has an email address, the customer gets an email with their updated balance, and a card in Apple Wallet or Google Wallet shows the new balance.
Common questions
The customer has a Shopify gift card.
If your Shopify store is connected to Wrapped, enter the Shopify code as normal. Wrapped fetches the card from Shopify the first time it's used.
The customer has an old Lightspeed gift card.
Lightspeed's own O-Series gift cards don't work with Wrapped Gift Cards until a manager imports them into Wrapped. See Connect Lightspeed Restaurant O-Series.
The code isn't found.
See A gift card code isn't accepted at the register or checkout.