You sell Wrapped gift cards in Lightspeed Restaurant O-Series (formerly Kounta) from Add-ons › Gift Cards › Wrapped Gift Cards: enter the card's code (or type new for an emailed card), add funds, then take payment and complete the sale as normal.
Sell a physical gift card
- On the Sell screen, open the menu and go to Add-ons › Gift Cards › Wrapped Gift Cards.
- Scan or type the code on the new physical card and select Confirm.
- Select Add funds and enter the card's value.
- The funds are added to the order. Take payment and complete the sale as normal.
To email the customer a digital copy as well, add them to the order with their email address before you add funds.
Sell a digital gift card by email
- Add a customer to the order first, with a valid email address. For a gift, use the buyer's own email: they can send it on to the recipient from the email.
- Open the menu and go to Add-ons › Gift Cards › Wrapped Gift Cards.
- In the gift card reference box, type new and select Confirm. Don't add spaces or any other characters after "new".
- Select Add funds, enter the amount and select OK.
- Take payment and complete the sale.
Wrapped creates a new gift card code and emails the gift card to the customer.
| Message | What to do |
|---|---|
| Please add a customer with an email address to this order | Add a customer with an email address, then try again |
| Click 'Add funds' option to create a digital gift card | You selected Check Balance after typing new. Select Add funds instead |
Add funds to an existing gift card
Open Wrapped Gift Cards, scan or type the customer's existing code, select Confirm, then Add funds and enter the amount. Take payment and complete the sale. The new balance is available straight away, in venue and online.
What happens
- Straight away: O-Series sends the new card or top-up to Wrapped directly, so there's no waiting for a sync. Wrapped then creates the card in your other channels, such as your online store.
- With a customer on the order: the customer gets your gift card email with the code, balance and, if you use them, Apple Wallet and Google Wallet buttons.
- Without a customer: the card works, but nothing is emailed.
Common questions
I added funds to the wrong card or entered the wrong amount.
Ask a manager to correct the balance in Wrapped with Adjust balance. See Adjust a gift card's balance.
A code I entered is rejected as invalid.
Your store may only allow codes that already exist in Wrapped. Check the code, or ask a manager.
The customer didn't receive the email.
A manager can check and resend it in Wrapped. See A customer didn't receive their gift card email.