Connecting Hike takes a few minutes: you sign in to Hike from Wrapped, allow access and turn the sales channel on. Wrapped works with Hike's own gift cards, so staff keep selling and redeeming gift cards in Hike as they do today. A card sold in Hike can be spent in your other channels, and a Wrapped gift card can be spent in Hike.
Before you start
- You need to be an Owner or Admin in Wrapped.
- Set up gift cards in Hike, and keep Hike's standard names: the gift card item called Gift card and the payment type called Gift card. Wrapped recognises gift card sales and payments by these names, so renaming them stops sales syncing.
- Sign in to Hike as a user who can approve apps for your store.
Connect Hike
- In Wrapped, go to Settings › Sales channels (open) and select Add sales channel.
- Choose Hike.
- Sign in to Hike and allow Wrapped access.
- You're returned to Sales channels with the message "Hike connected."
- Turn on the switch next to your Hike channel. It starts Disabled.
When you connect, Wrapped adds webhooks to Hike so it's told each time an invoice is created or updated. One connection covers your Hike store and all its outlets, and Wrapped records which outlet and staff member each gift card sale came from.
What syncs
| What happens in Hike | Result in Wrapped |
|---|---|
| A gift card is sold on a paid sale | The card is created in Wrapped with its Hike number and made available in your other channels |
| A gift card sold in Hike has a recipient email | Wrapped emails the gift card to the recipient. If the recipient is different from the sender, it's sent as a gift. If there's no recipient email, the customer on the sale receives it. |
| Funds are added to an existing gift card on a paid sale | A top-up is recorded |
| A gift card is used to pay (payment type Gift card) on a paid sale | The redemption is recorded and the new balance goes to your other channels |
| What happens in Wrapped or another channel | Result in Hike |
|---|---|
| A gift card is issued | Created in Hike with the same code and balance |
| A balance changes | Updated in Hike |
| A gift card is voided or deleted | Balance set to $0 in Hike |
Only paid sales made after you connected are processed. Sales usually reach Wrapped within a few minutes.
What doesn't sync
- Voided sales and returns. Voiding a Hike sale or returning a gift card purchase doesn't change the card in Wrapped. Void or adjust the card in Wrapped (see Void or delete a gift card).
- Balance changes made directly in Hike. Adjust balances in Wrapped so every channel stays in step (see Adjust a gift card's balance).
- Gift cards already in Hike before you connected. They aren't imported automatically. See Import existing gift cards from a CSV file, or contact the Wrapped team.
Test the connection
- In Wrapped, go to Gift cards › All gift cards, select Issue gift card, and issue a small gift card. Copy the code.
- Wait a minute, then find the gift card in Hike. It should show the balance you issued.
- Delete the test card in Wrapped (… menu › Delete gift card). Wrapped sets its balance to $0 in Hike.
To test sales, sell a low-value gift card in Hike, check it appears in Gift cards › All gift cards within a few minutes, then delete it the same way.
If a card isn't created in Hike, open it in Wrapped and look for a sync error (see Fixing gift card sync errors).
Common questions
Is there a Settings or Test connection option for Hike?
No. Use Check orders on the Hike channel to see what Wrapped did with recent sales (see Sales channel status).
The connection stopped working. How do I reconnect?
Repeat the connection steps with the same Hike store. Wrapped refreshes the existing channel, turns it on and reinstalls the webhooks.
Do I need a separate channel for each outlet?
No. One connection covers every outlet in your Hike store.