The Wrapped Redeem app lets your staff look up a gift card and take some or all of its balance off, anywhere you don't have a POS connected to Wrapped: a market stall, an event, a booking desk, or a venue whose POS Wrapped doesn't support. It runs on iPhone and iPad (Wrapped Redeem on the App Store) and in any web browser at redeem.wrappedgiftcards.com, including Android devices and computers. Each staff member signs in with their own QR code. The app redeems; it doesn't sell or issue gift cards.
Set up the Redeem app
Go to Settings › Redeem app (open).
1. Turn the app on
Owners and Admins see the Redeem app switch. Turn it on. Until it's on, nobody can sign in.
When you first turn it on, Wrapped creates a location called Main.
2. Add your locations
Under Locations, select Add location, enter a name (for example "Main Street") and select Add location. Staff choose the location they're at when they redeem, and every redemption is recorded with it. Use the … menu on a location to Rename or Delete it.
3. Add users
Each person who redeems gets their own login. These logins are separate from your dashboard team: staff don't need a Wrapped account, and a dashboard password doesn't sign anyone into the app.
- Under Users, select Add user.
- Enter a Name. Email, Location (where they start) and Notes are optional.
- Select Add user.
To give people from your dashboard team their own login, select Add from team, tick them, optionally choose a location, and select Add user.
Each user gets a QR code. Hand it over in any of these ways:
- Copy code: the login code to type into the app
- Copy link: the login link the QR code contains
- Download PNG: the QR code as an image to print or send
Use the … menu on a user to Edit them, Generate new code (the old code stops working and any device signed in with it is signed out) or Remove them (their code stops working straight away; their past redemptions stay on record).
Sign in to the app
- Open the Wrapped Redeem app, or go to redeem.wrappedgiftcards.com in a browser.
- Select Scan login QR code and scan your QR code, or select Enter code manually and type your login code.
- If asked, choose your location on Select Your Location.
To change location or log out later, open the menu at the top of the app and choose Location or Logout.
After several wrong login codes, sign-ins from that network are blocked for a while. Check the code in Settings › Redeem app and try again later.
Look up a gift card
On Gift Card Search, choose one of:
- Enter Code or Email: type the gift card code, or the customer's email address, and select Search.
- Scan Card: scan the barcode or QR code on the gift card, email or wallet pass with the device camera. The app reads QR codes, Code 128 and Code 39 barcodes.
Searching by email shows every gift card linked to that address, with its balance, and you can filter the list. Searching by a code that isn't in Wrapped yet also checks your connected Shopify store and brings the card in if it's found there.
Redeem a gift card
The gift card screen shows the code, Balance, Status, Expiry, Recipient, any Notes, and the card's Timeline.
- Select Redeem in full to use the whole balance, or Partially redeem and enter the amount (up to the balance), then select Redeem.
- Record the same amount in your till or payment system as a gift card payment or discount, so your sales records match.
The balance changes in Wrapped immediately, the redemption appears on the card's timeline with the staff member's name and location, and Wrapped passes the new balance to every connected sales channel. You can't redeem more than the balance.
Vouchers show Redeem instead: vouchers are used in full, once (see Redeeming vouchers).
Undo a mistake
On the card's timeline, redemptions made in the Redeem app on an active gift card have an Undo button. Select it and confirm to put the amount back. Redemptions made in other channels or in the dashboard can't be undone from the app. For a voucher, use Undo redeem.
Other actions on a gift card
| Button | What it does |
|---|---|
| Edit Notes | Adds or changes the card's notes |
| Edit Email | Changes the recipient's email address |
| Resend Email | Sends the gift card email again |
| Void Card | Voids the gift card after you confirm. This can't be undone. Voiding sets the balance to $0 everywhere. |
Common questions
Is there an Android app?
Use the web version at redeem.wrappedgiftcards.com in Chrome or any other browser on Android. It works the same way, including scanning with the camera.
Can staff sell or issue gift cards in the app?
No. Issue gift cards from the dashboard (see Issue a gift card from the dashboard) or sell them on your web store or a connected sales channel.
Does redeeming in the app use my gift card allowance or cost extra?
No. Redeeming doesn't create a gift card, and the Redeem app is included on every plan. See How the monthly gift card allowance works.
Can I use the app alongside a connected POS?
Yes. Balances are shared, so a card redeemed in the app shows its new balance in your POS and online store once it syncs.
How do I stop a lost device from being used?
Open Settings › Redeem app and use Generate new code or Remove on the user who was signed in on it. To stop everyone at once, turn off the Redeem app switch.
Where do I see who redeemed a card?
On the gift card's timeline, in the app and in the dashboard. Each redemption shows the staff member and location (see Reading a gift card's timeline and adjustments).