Every gift card has a page showing its balance, status and an Activity timeline: a plain-English log of everything that happened to the card, newest first. It shows purchases, redemptions in each sales channel, dashboard changes (with who made them), syncs to your sales channels and emails sent. The timeline updates as soon as something happens. Reports catch up within about 2 hours.
To open a card, go to Gift cards › All gift cards, find the card (see Find a gift card) and click its code. The quick view shows the latest six activity entries; click Open or View all for the full page.
The top of the page
| Item | What it means |
|---|---|
| Code | The gift card code, with a copy button. |
| Status badge | See the table below. |
| Balance | What's left to spend, with the currency code. |
| Total issued | All the value ever put on the card: the starting value plus any top-ups or added value. Spending doesn't reduce it. |
| Issued / Expires | When the card was issued and when it expires ("Never" if it doesn't). |
Other badges: To ship, Shipped or Pending email (web store delivery), Emails off, Hidden from reporting and Promotional.
Status badges
| Status | Meaning |
|---|---|
| Full | The balance equals the card's original value. |
| Partial | Some of the value has been used. |
| Redeemed | The balance is $0. The card still exists and can be topped up. |
| Empty | Nothing has been loaded yet, for example a printed card from a $0 batch. |
| Disabled | The card was voided. |
| Expired | The card is past its expiry date. |
| Valid / Redeemed | Used for web store vouchers instead of a balance. |
Details, customer and notes
- Details: the Order it was bought in (click to open it in your sales channel), Reason, Expires, Promotional, Email notifications and Reporting, each with a Change, Turn off or Hide action where it applies.
- Customer: recipient email and name, who it was gifted from, the gift message and any scheduled send time.
- Notes: private notes only your team can see.
The Activity timeline
Each entry shows what happened, the sales channel's icon and name, who did it (a team member's email, where there is one), the location (for in-store sales) and the date and time in your account's time zone. Click Refresh to load new entries. Where the entry came from an order in Shopify, Lightspeed X-Series, O-Series or R-Series, Square or your web store, a View order link opens it.
Typical entries:
| Entry | What happened |
|---|---|
| "$50.00 gift card purchased in … order #1042" | The card was bought in a sales channel. |
| "$50.00 gift card created from dashboard by …" | Someone issued it from the dashboard. |
| "Gift card redeemed for $20.00 in … order #1050" | It was used as payment. |
| "-$5.00 adjustment applied by … from dashboard for '…'" | A team member used Adjust balance, with their reason. |
| "Created $50.00 gift card in Shopify" | Wrapped created the card in that sales channel. |
| "Updated balance to $30.00 in Lightspeed Retail (X-Series)" | Wrapped pushed the new balance to that channel. |
| "'gift card issued' email sent to …" | Wrapped sent an email. Use Email activity to see if it was delivered. |
| "Voided gift card from dashboard by …" / "Voided gift card with remaining balance … in …" | The card was voided, and its balance set to $0 in each channel. |
| "Expired gift card with remaining balance …" | The card reached its expiry date. |
| "Reactivated gift card from Disabled after top-up of …" | Value was added to a voided, deleted or expired card, making it usable again. |
| "Hidden from reporting by …" | The card was taken out of reports. |
| "Updated recipient email from … to …" | Customer details were edited. |
If a channel couldn't be updated, a red banner at the top of the page lists the errors. See Fixing gift card sync errors.
Timeline vs adjustments
Wrapped keeps two records:
- The timeline is the human-readable history of the card, including things that don't change money, such as emails, edits and syncs.
- Adjustments are the financial records behind the balance: activation, redemption, top-up, manual adjustment, void, expiry, refund, CSV import and so on. Reports use adjustments. The Adjustments report lists every one and can be exported. See The Adjustments report.
The timeline is live. Reports come from a separate reporting database that refreshes about every 2 hours, so a change you can see on the card may take up to 2 hours to appear in a report. See How often reports update.
Common questions
How do I see who changed a balance?
Look for the adjustment entry in Activity. Changes made in the dashboard include the team member's email and the reason they entered. Account-wide changes are also in Settings › Audit log.
Why is Total issued higher than the card's original value?
Value has been added since it was issued, for example a top-up, a positive balance adjustment, bonus credit or a refund to the card.
The card says Redeemed but the customer still has it
"Redeemed" just means the balance is $0. You can add value again with Adjust balance.
Can I delete or edit a timeline entry?
No. The timeline is a permanent record. To correct a balance, make a new adjustment.