Reports refresh about every 2 hours. They're built from a reporting database that's separate from your live gift card data, so a sale, redemption or adjustment can take up to about 2 hours to appear on Reports and in the Home overview. The gift card itself updates immediately: its page, balance and timeline in Gift cards › All gift cards always show the latest.
What updates when
| Where | When it shows a change |
|---|---|
| A gift card's page, balance and timeline | Immediately |
| Gift cards › All gift cards list | Immediately |
| Wallet passes | When Wrapped pushes the update after the balance changes |
| Reports (Summary, Gift cards, Adjustments, Liability) | Within about 2 hours |
| Home overview tiles | Within about 2 hours |
| Campaign and automation revenue reports | Within about 2 hours |
| Hiding a card from reporting or deleting a card | Reports reflect it within about 2 hours |
Why reports aren't instant
Reports come from a reporting database that's separate from the live data. Wrapped copies your gift cards and their balance changes into it on a schedule, and every report and Home tile reads from that copy.
What this means in practice
- Checking today's sales? Anything from the last couple of hours may not be in the totals yet. Check the card's timeline for individual cards.
- Running month-end reports? Wait at least 2 hours after the end of the month (in your account's time zone) before running liability and adjustments reports, so the last day is complete.
- Just hid or deleted a test card? It can still appear in reports until the next refresh.
- Comparing a report with the card's timeline? Differences from the last 2 hours are expected.
There's no button to refresh reports sooner.
Common questions
A sale from this morning still isn't in my report. Is something wrong?
If it's been more than a few hours, check the other common causes first: the date range, the customer email filter, whether the card is hidden from reporting, and whether the sale reached Wrapped at all (it should be on the card's timeline). See A gift card or change is missing from a report.
Do reports use my time zone?
Yes. Dates and times in reports are in your account's time zone. See Reports overview.
The card's balance is right on its page but different in the report.
The report shows the balance as of its last refresh. Wait for the next refresh; if it's still different after a few hours, contact the Wrapped team.
Does the Home page update faster than Reports?
No. The Home overview uses the same reporting database.
When should I contact support?
If a change that's on the card's timeline still isn't in reports several hours later, with the date range and filters checked. Send the gift card code, the report and the date range. See Getting help from the Wrapped team.