Your gift card liability is the value still outstanding on gift cards: money customers can still spend with you. Reports › Liability has three reports. The two current liability reports show what's outstanding today on cards activated in your date range. Point-in-time liability by sales channel shows what was outstanding at the end of a past date, which is the one to use for month-end or year-end figures.
Open it from Reports › Liability (open) and choose a report at the top.
Which report to use
| You want to know | Use |
|---|---|
| How much is outstanding today on all my gift cards | Current liability by sales channel, with All time |
| How much is still outstanding from cards sold in a period (for example, 2024's cards) | Current liability by sales channel, with that period as the range |
| The same, broken down by reason, batch, promotional or not, location or staff member | Detailed current liability |
| What was outstanding at the end of a month or year | Point-in-time liability by sales channel, with that date as the end date |
Current liability by sales channel
This shows the liability as of now for gift cards activated in the date range. The first row, TOTAL, adds up every channel; then there's one row per sales channel the cards were issued in.
| Column | What it means |
|---|---|
| Sales channel and Sales channel id | Where the cards were issued, and which connection (name and ID). |
| Num gift cards | The number of gift cards activated in the range. |
| Liability | The balance still on those cards today, not counting expired cards. |
| Total issued value | Everything loaded onto those cards: starting values, top-ups and bonus credit. |
| Redeemed | The part of the total issued value that's no longer on the cards and didn't expire: redemptions, plus value removed by voids and balance decreases. |
| Expired | The value on those cards that expired. |
So for each row:
Liability = Total issued value − Redeemed − Expired
Cards that are deleted or hidden from reporting aren't included.
Detailed current liability
The same figures as Current liability by sales channel, broken down further by Reason, Batch name, Is promotional, Site name and Staff name, as well as sales channel. The first row is the total for everything. Use it to separate promotional liability from paid cards, or to see liability by location.
Point-in-time liability by sales channel
This shows the liability at the end of the end date you choose, built from every balance change up to and including that day. The start date isn't used; the page says "Balances are as at the end of the date range. The start date isn't used."
| Column | What it means |
|---|---|
| Sales channel, Sales channel id, Site name | The channel and location where the cards were issued. A card redeemed somewhere else still counts against the channel it was issued in. |
| Num activated | The number of cards activated up to the end date. |
| Liability | The outstanding balance at the end of the end date. |
| Total issued issued | Everything loaded onto cards up to the end date. (The column name is repeated on purpose, to match existing exports.) |
| Redeemed | Value taken off cards up to the end date, other than expiries. |
| Expired | Value removed by expiry up to the end date. |
The first row, ALL, is the total.
To get your liability at 31 March, open Point-in-time liability by sales channel, choose Custom range, set the end date to 31 March and read the ALL row. The whole of 31 March is included, in your account's time zone. You don't need to set the end date to 1 April.
How the date range works
- Current liability reports include cards whose activation date is in the range. The figures are always as of today, whatever the range.
- Point-in-time liability uses only the end date.
- The end date is included in full, and dates are in your account's time zone.
- The reports update about every 2 hours. See How often reports update.
Why the reports can differ
- Current and point-in-time answer different questions. A current report for March shows what's left today on cards activated in March. Point-in-time at 31 March shows what was left on 31 March on every card activated up to then.
- Current liability reports leave out deleted cards and cards hidden from reporting, and they group by where the card was issued.
- Recent activity can take up to about 2 hours to appear.
Common questions
Is this report my balance sheet figure?
It's the outstanding value on your gift cards according to Wrapped. How you record it in your accounts is up to you and your accountant. See Accounting for gift cards: liability and revenue.
Do I still need to set the end date to the following day?
No. The end date is included in full.
Does liability include promotional cards and bonus credit?
Yes. Any value customers can spend is included. Detailed current liability has an Is promotional column and a Reason column to separate them. See Promotional gift cards and bonus credit in reports.
A voided card shows in Redeemed. Why?
Voiding takes the card's balance to $0. That value is no longer outstanding and didn't expire, so it's counted in Redeemed. The void itself is listed in the Adjustments report. See Revenue, voids and discounts in reports.
Why is liability shown per sales channel, not where the card was redeemed?
Liability belongs to the card, so it's grouped by the channel that issued the card. Redemptions by channel are in the Adjustments report's Summary by sales channel.