The fastest way to get help is Chat with us, the question-mark icon in the top bar of the Wrapped dashboard. It opens Wrapped's AI support assistant, which answers from this help center and already knows your account's plan and sales channels. If you need a person, ask to talk to the Wrapped team in the same chat. They see the conversation so far, so you don't have to repeat yourself.
Chat from the dashboard
- Log in to manage.wrappedgiftcards.com.
- Select Chat with us (the question-mark icon, top right).
- Ask your question.
- If you'd like a person to help, say so in the chat. A member of the Wrapped team picks up the conversation.
Everyone on your team can use Chat with us, whatever their role.
If the chat doesn't open, you'll see "The chat didn't open." An ad blocker or browser privacy setting is usually blocking it. Allow manage.wrappedgiftcards.com in your ad blocker, or use the help center or email instead.
Other ways to get help
- Help center: docs.wrappedgiftcards.com has setup guides, staff guides and troubleshooting for every sales channel.
- Email: support@wrappedgiftcards.com. Use this if you can't log in or your account is disabled.
Help us answer quickly
Include:
- your Wrapped account ID, from Settings › Business details or the account menu
- the gift card code or order number, if your question is about a card or an order
- the sales channel involved (for example Shopify or Lightspeed Retail X-Series)
- what you expected to happen and what happened instead, including any error message
Common questions
Is the assistant a real person?
No. Chat with us starts with Wrapped's AI support assistant. You can ask for a person at any time in the same chat.
I can't log in. How do I get help?
Email support@wrappedgiftcards.com from the email address you use for Wrapped. You can also try Logging in to Wrapped first.
Can Wrapped make changes to my account for me?
For some fixes, yes. The Wrapped team can help with things like account and billing issues. Changes they make on your behalf can appear in your audit log.