The Wrapped dashboard at manage.wrappedgiftcards.com has a top bar for search, help and your account, a sidebar with each section of your gift card program, and a Settings page for your account, team and connections. What you see depends on your role: Members and Read-only users only see Gift cards.
The top bar
From left to right:
- Menu button and section name. The menu button opens or collapses the sidebar. Next to it is the name of the section you're in.
- Wrapped logo. Takes you back to Home.
- Search (magnifying glass). Search Gift Cards (by full code or last 4 digits), Orders or Products. Press Ctrl+K (Windows) or ⌘K (Mac) to open search from anywhere.
- Chat with us (question-mark icon). Opens Wrapped support. See Getting help from the Wrapped team.
- Account menu (your company name). Shows:
- your email and role
- the account you're in, with its account ID and plan
- Switch account, if you have access to more than one Wrapped account
- Account settings (Owners and Admins)
- Theme: Light or Dark
- Sign out
The sidebar
| Section | Pages | What it's for |
|---|---|---|
| Home | Setup progress, your gift card numbers and recommendations | |
| Gift cards | All gift cards, Batches, Prize accounts, Settings | Find, issue, adjust, void and delete gift cards. Create or import cards in bulk. Set expiry and code format. |
| Branding | Brand, Emails, Wallet pass, Designs, Email settings | Your brand, gift card emails, Apple Wallet and Google Wallet passes, gift card designs, and who emails come from |
| Marketing | Campaigns, Automations, Giveaways | Promotions and bonus rewards |
| Web store | Orders, Products, Coupons, Emails, Settings | Your Wrapped web store |
| Reports | Gift card, liability and adjustment reports | |
| Settings | Everything about your account (see below) |
Some items only appear when they apply to your account:
- Prize accounts appears when a Lightspeed Retail R-Series channel has prize accounts turned on.
- Brand appears for accounts with the brand kit. Older accounts set their default branding elsewhere in Branding.
- Web store › Emails appears only for accounts on the older email designs. With the brand kit, web store emails are in Branding › Emails.
Home
Home shows:
- Finish setting up Wrapped, your setup checklist, until every step is done or you hide it. See Set up your Wrapped account, step by step.
- Overview, your gift card numbers for All time, Yesterday, Last 7 days, Last 30 days or a Custom range: Revenue generated, Upsell on gift cards, Redeemed amount, Total liability, Total credit issued, Gift cards sold, Average gift card value and Active gift cards.
- Recommended for you, shortcuts to integrations, bulk gift cards, importing existing codes, physical cards, inviting your team and setting up your email domain.
The Settings page
Settings is a page of tiles, grouped by topic:
| Group | Tiles |
|---|---|
| Your business | Business details, Sign-in security, Team, Plan and billing (Owners only) |
| Gift cards | Gift card rules |
| Brand and emails | Brand, Sending |
| Selling | Sales channels, Web store, Redeem app |
| Developers and records | Integrations and API keys, Audit log |
Some tiles show what they're set to now, such as your time zone and currency, whether two-factor authentication is on, or how many sales channels are connected.
Banners you might see
| Banner | What it means | What to do |
|---|---|---|
| "Start your 14 day free trial to start selling and accepting gift cards in-store and online." | You haven't chosen a plan yet. | Select Choose plan. See The free trial. |
| "Turn on gift cards to start selling and accepting gift cards in-store and online." | You have a plan, but your gift card program is turned off, so orders aren't processed. | Select Turn on gift cards. |
| "We're reviewing your account to confirm it's legitimate. Emails will be enabled soon." | New website sign-ups are reviewed before they can send emails. | Carry on with setup. Emails start once the review is done. |
| A billing past-due notice | Your last payment failed. | Update your payment method. See Billing, invoices and failed payments. |
| "Your account is cancelled or has been disabled." | Your subscription was cancelled, or the account was disabled. | Contact support@wrappedgiftcards.com to reactivate it. |
What Members and Read-only users see
Members and Read-only users only see Gift cards in the sidebar. They go straight to All gift cards and don't see Home, Reports or Settings. See Team members and roles.
Common questions
I can't see Settings, Reports or Home.
Your role is Member or Read-only. Ask an Owner or Admin on your account to change your role if you need more access.
I can't see Prize accounts in the sidebar.
It only appears when a Lightspeed Retail R-Series channel has prize accounts turned on for your account. See Prize accounts.
How do I switch to dark mode?
Open the account menu (your company name, top right), choose Theme, then Dark.
Where do I find my account ID?
It's in the account menu under your company name, and in Settings › Business details as Wrapped account ID, with a copy button. Quote it when you contact support.
Why do the numbers on Home differ from Reports?
Home and each gift card's page update straight away. Reports come from a separate reporting database and catch up within about 2 hours. See How often reports update.