If you pay for Wrapped by card, your invoices, your saved card and your subscription are all managed in the Stripe customer portal. To open it, go to Settings › Plan and billing and select Manage. Monthly plans are charged a month in advance, annual plans a year in advance, and any extra gift cards appear on the next month's bill. If a payment fails, Wrapped shows a banner asking you to update your payment details.
Who can see billing
Only the account owner sees the Plan and billing tile in Settings. Admins, Members and Read-only users don't. If you need an invoice and aren't the owner, ask your account owner. See Team members and roles.
What the Plan and billing page shows
Go to Settings › Plan and billing (open it). Under Your plan:
| Row | What it shows |
|---|---|
| Plan | Your plan, for example Pro or Pro (annual), with its status: Active, Free trial, Past due, Unpaid or Cancelled |
| Billed through | Card, through Stripe or Your Shopify bill |
| Billing period | The start and end dates of your current billing period. Your gift card allowance runs over this period |
| Charges | The items on your next invoice so far (Item, Price, Amount), including extra gift cards once you're over your allowance |
| Invoices and payment | A Manage link to the Stripe customer portal |
Billing period, Charges and Invoices and payment appear only when you pay by card.
Below that, Plans lists the plans you can switch to. Basic is shown as Base. See Upgrading or downgrading your plan.
Find your invoices
- Go to Settings › Plan and billing.
- Next to Invoices and payment, select Manage.
- The Stripe customer portal opens. Your past invoices are listed there, and you can view or download each one.
Change the card you pay with
- Go to Settings › Plan and billing.
- Next to Invoices and payment, select Manage.
- In the Stripe customer portal, add or update your payment method.
- Return to Wrapped. The portal has a link back to Plan and billing.
If you need to change something the portal doesn't offer, contact the Wrapped team.
When you're charged
| Charge | When |
|---|---|
| Monthly plan | One month in advance, at the start of each billing period |
| Annual plan | One year in advance |
| Free trial | Nothing during the 14 days. Your first charge is when the trial ends |
| Extra gift cards (overage) on monthly plans | On the next month's bill, as a separate line |
| Upgrading | Prorated for the rest of the billing period |
Your billing date follows the date your subscription started, not the first of the month. Published prices are in USD. If your Wrapped account uses New Zealand dollars, you may be billed in NZD. Your invoice shows the currency.
If a payment fails
When a subscription payment fails, the dashboard shows this banner: "Your account billing is overdue. Please update your payment details to keep your account and gift card sync running." Your plan's status on Plan and billing shows Past due or Unpaid.
- Select Update payment details on the banner. It opens Settings › Plan and billing.
- Next to Invoices and payment, select Manage.
- In the Stripe customer portal, update your card and pay the outstanding invoice if the portal asks you to.
The banner disappears once the subscription is paid again.
If the payment isn't made, your subscription can be cancelled. When that happens your Wrapped account is cancelled: gift cards already in your sales channels still work there, but Wrapped stops keeping balances in sync between them. See Cancelling Wrapped: what happens to your gift cards.
If you're billed through Shopify
Some accounts that were set up by installing Wrapped from the Shopify App Store pay for Wrapped on their Shopify bill. Plan and billing then shows Billed through: Your Shopify bill, and there's no Manage link.
- Invoices: your Wrapped charge appears on your Shopify bill, in your Shopify admin's billing settings.
- Payment method and failed payments: managed in Shopify.
- Changing plan: choose a plan on Plan and billing, then approve the new charge in Shopify.
- Cancelling: uninstalling the Wrapped app from Shopify cancels your Wrapped account. See Cancelling Wrapped.
Enterprise invoicing
Enterprise customers can arrange to be invoiced instead of paying by card. Contact the Wrapped team.
Common questions
Where do I find my invoices?
In the Stripe customer portal: Settings › Plan and billing › Manage. If you're billed through Shopify, they're on your Shopify bill.
How do I change my payment method?
Open the Stripe customer portal from Settings › Plan and billing › Manage and update your card there.
Why is my invoice more than my plan price?
It usually includes extra gift cards from the previous billing period, or a prorated charge after an upgrade. Each appears as its own line on the invoice. See Overage charges for extra gift cards.
I can't see Plan and billing in Settings
Only the account owner sees it. If you are the owner and there's no Manage link, your subscription is billed through Shopify, or you haven't chosen a plan yet.
What happens if my card payment fails?
Wrapped shows an overdue banner. Update your card in the Stripe customer portal. If the payment isn't made, the subscription can be cancelled and Wrapped stops syncing your gift cards.
Do you accept payment methods other than cards?
Subscriptions are paid by major credit card through Stripe. Enterprise customers can arrange invoicing.
I was charged but my trial hasn't ended
Check the Plan status and Billing period on Plan and billing, then check the invoice in the Stripe customer portal. If a charge still looks wrong, contact the Wrapped team. See Getting help from the Wrapped team.