Log in at manage.wrappedgiftcards.com/account/login. Enter your email address and select Send Magic Link, then open the email and use the one-time link. You can also log in with a password. If your login link has expired, go back to the login page and request a new one.
Log in with a magic link
- Go to manage.wrappedgiftcards.com/account/login.
- Enter your Email address and select Send Magic Link. You'll see "Magic link has been emailed to you."
- Open the email Log in to Wrapped with secure one-time use magic link from Wrapped Notifications (no-reply@wrappedgiftcards.com), and select the login link.
- On the page that opens, check the email address shown under Confirm login for and select Confirm and login.
- If you've turned on two-factor authentication, enter the 6-digit code from your authenticator app. See Two-factor authentication.
- If you have access to more than one Wrapped account, choose the account under Choose an account to log into. See Working across more than one Wrapped account.
Each login link works once and expires after a few minutes. Once you log in with a link, any other unused links you requested stop working. If a link doesn't work, go back to the login page and request a new one.
Log in with a password
- On the login page, select Use Password.
- Enter your Email address and Password, and select Sign in.
- Enter your two-factor code, or choose an account, if asked.
Set or reset your password
You don't get a password when your account is created. To set one, or to reset a forgotten one:
- On the login page, select Use Password, then Forgot password?
- Enter your email address. If it belongs to a Wrapped login, you'll get an email Reset your Wrapped password.
- Select the link, enter a New password and Confirm password, and select Set password. Passwords must be at least 12 characters, with letters, numbers and special characters.
- Log in with your new password.
Accept a team invitation
When someone invites you, you get an email You have been invited to join [company] on Wrapped.
- Select Accept Invitation in the email.
- On the page that opens, select Send me a login link.
- Open the new email and log in with the magic link, as above.
You can also log in straight from the login page with the email address you were invited with. If you already use Wrapped for another business, the new account is added to the same login.
How long you stay logged in
You stay logged in on that browser for up to 30 days, and the time restarts as you use the dashboard. To log out, open the account menu (your company name, top right) and select Sign out.
Common problems
| What you see | Why | What to do |
|---|---|---|
| "Token is invalid. Please log in using your email address" | The login link has expired, was already used, or a later link was used first | Go to the login page and request a new magic link. Use it straight away. |
| "Unable to find account with this email address" | That email address isn't a team member on any active Wrapped account. It may have a typo, be a different address from the one you were invited with, or you may have been removed. | Check the address. Ask an Owner or Admin on the account to invite you. |
| "Invalid Invitation" / "This invitation link is no longer valid" | You've been removed from the account, or the invitation was replaced | Ask an Owner or Admin to invite you again. |
| No login email arrives | It's in spam or junk, or blocked by your email provider | Check spam and junk. Add no-reply@wrappedgiftcards.com to your safe senders, then request a new link. |
| "Invalid login" when using a password | Wrong password, or you've never set one | Use Forgot password? to set a new password, or log in with a magic link. |
| "Unable to verify code" on the two-factor screen | The code expired or the phone's clock is wrong | Enter the code currently showing in your app, or select Use a backup code. See Two-factor authentication. |
| You keep being sent back to the login page | Your browser is blocking cookies for manage.wrappedgiftcards.com, or the page isn't using https | Allow cookies for manage.wrappedgiftcards.com and make sure the address starts with https. |
| "Your account is cancelled or has been disabled." | The subscription was cancelled or the account was disabled | Contact support@wrappedgiftcards.com. |
Common questions
Where is the login page?
manage.wrappedgiftcards.com/account/login. If you installed Wrapped from the Shopify App Store, you can also open it from Apps in your Shopify admin.
Can I use a password instead of magic links?
Yes. Set a password with Forgot password?, then use Use Password on the login page. Magic links keep working too.
I requested several links. Which one works?
Use the newest one straight away. Links expire after a few minutes, and once you've logged in with any link, the others stop working.
Can two people share one login?
No. Invite each person with their own email address so they get their own role, two-factor authentication and audit log entries. See Team members and roles.
I changed my email address. How do I log in with the new one?
Your login is tied to the email address you were invited with. Ask an Owner or Admin to invite your new address, then remove the old one. See Team members and roles.