One Wrapped login, your email address, can access as many Wrapped accounts as you've been invited to or created. When you log in, you choose the account to open. To move to another account, open the account menu (your company name, top right) and select Switch account. Each account keeps its own gift cards, sales channels, settings, plan and team, and you can have a different role in each.
Choose an account when you log in
If your email address has access to more than one account, you'll see Choose an account to log into after your magic link, password or two-factor code. Select the account by its company name.
Switch to another account
- Open the account menu: select your company name at the top right.
- Select Switch account.
- Select the account you want.
The dashboard reloads in that account, on Home (or Gift cards if your role there is Member or Read-only). Switch account only appears when you have access to more than one account.
To check which account you're in, look at the company name in the top bar. The account menu also shows the account ID and plan.
What's shared and what isn't
| Shared across your accounts | Separate in each account |
|---|---|
| Your login email address | Gift cards, customers and reports |
| Your password, if you've set one | Sales channels |
| Your two-factor authentication and recovery codes | Branding, emails and web store |
| Gift card rules, time zone and currency | |
| Plan and billing | |
| Team members and your role | |
| Audit log |
Gift cards aren't shared between accounts. A gift card issued in one account can't be redeemed through another. If you want one program across several venues, see Running several venues, brands or gift card programs.
Get access to another account
- Someone else's account: ask an Owner or Admin of that account to invite your email address from Settings › Team. See Team members and roles.
- A new account for another business of yours: sign up again at manage.wrappedgiftcards.com/account/signup with the same email address. The new account is added to your login, and you're its Owner. Each account has its own plan.
Common questions
I clicked Switch account and ended up on the login page.
Log in again and choose the account under Choose an account to log into. This can happen for logins with two-factor authentication.
An account I used to access is missing from the list.
You've been removed from that account's team, or the account has been closed. Ask an Owner of that account to invite you again, or contact the Wrapped team.
Can I see gift cards from all my accounts in one place?
No. Each account's gift cards, reports and exports are separate. Switch accounts to see each one.
Does my role carry over between accounts?
No. You have a separate role in each account. For example, you can be the Owner of one and a Read-only user in another.
Do I need to set up two-factor authentication in each account?
No. It belongs to your login, so it covers every account you can access. See Two-factor authentication.
Can I move gift cards or a sales channel from one account to another?
Not from the dashboard. Contact the Wrapped team if you need to reorganise accounts. See Getting help from the Wrapped team.