The audit log records changes made to your Wrapped account: who made each change, when, from which IP address, and what changed. Find it in Settings › Audit log. It covers changes to settings, your team, gift card edits and adjustments made in the dashboard, and more. Sales and redemptions from your sales channels aren't in the audit log. They're on each gift card's timeline.
Owners and Admins can see the audit log, because Members and Read-only users don't have access to Settings.
Read the audit log
Entries are listed newest first, 25 to a page, with these columns:
| Column | Shows |
|---|---|
| Date | When the change was made, in your account's time zone |
| User | The email address of the person who made it |
| Action | The kind of change, such as Create, Update, Delete, Balance adjusted, Settings changed, User invited, Role changed or User removed |
| What changed | The name of the item (for example a gift card code, a team member's email or a campaign name) and its type |
| IP address | Where the change came from |
Select an entry to open its details. What happened shows the action, user, date, type, name, ID and IP address. Changes shows the values Before and After the change, where they were recorded.
Search and filter
- Search by user or what changed: type part of an email address or an item's name, such as a gift card code.
- Filters: choose an Action, a Type (such as Gift card, Team member, Sales channel or API key) and a date range with From and To, then select Apply.
- Clear removes your search and filters.
If entries from the day you set in To are missing, set To one day later.
What the audit log records
These are examples, not a complete list.
| Area | Recorded |
|---|---|
| Team and security | Invitations, role changes, removals, two-factor authentication turned on or off, and some logins with a password |
| Account | Contact and business details updated, gift card program turned on or off |
| Gift cards | Cards created from the dashboard, balance adjustments, edits to customer details, notes and expiry, emails turned on or off, cards hidden from reporting, re-syncs, marked as shipped, CSV imports |
| Batches | Batches created or deleted |
| Gift card rules | Expiry, code format and email suppression changes |
| Sales channels | Channel settings changed, channels turned on or off, channels disconnected, webhooks reinstalled |
| Branding and emails | Brand, email template, wallet pass, customer page and sender domain changes |
| Marketing | Campaigns, automations and giveaways created, changed, turned on or off, or deleted |
| Web store | Settings, products, coupons and order changes |
| Prize accounts and the Redeem app | Changes to prize accounts, locations and staff |
| Developers | API keys created, changed or disabled, integrations connected or disconnected |
Changes the Wrapped team makes on your behalf can also appear.
What it doesn't record
- Sales, redemptions and refunds from your sales channels. These are on each gift card's timeline. See Reading a gift card's timeline and adjustments.
- Voiding or deleting a single gift card. This is recorded on the gift card's own timeline, with the email address of the person who did it. Deleting a whole batch is in the audit log.
- Every login. Logins with a magic link aren't listed, and neither are failed logins or password resets.
- Plan changes. Check Settings › Plan and billing for your current plan.
Common questions
Can Members or Read-only users see the audit log?
No. Only Owners and Admins can reach Settings.
Who deleted a gift card?
Deleting a single card is recorded on that card's timeline, not in the audit log. Because deleted cards no longer appear in Gift cards › All gift cards, contact the Wrapped team with the code if you need to find out who deleted it. See Getting help from the Wrapped team.
Can I export the audit log?
There's no export from the audit log page. You can search, filter and open each entry.
Can entries be edited or deleted?
No. Nobody on your team can edit or delete audit log entries.
I have several Wrapped accounts. Is the audit log combined?
No. Each account has its own audit log. Switch accounts to see another one. See Working across more than one Wrapped account.