Your company name, contact details, time zone, currency and legal details are in Settings › Business details. You can also get there from Account settings in the account menu (your company name, top right). Select Edit next to a group, make your changes and save. They apply across the dashboard straight away. Changing the currency doesn't convert any amounts, so set it before you start issuing gift cards.
Owners and Admins can change account settings.
What's on the page
The page is called Account and has three sections.
Contact details
| Setting | What it's for |
|---|---|
| Wrapped account ID | Your account's unique ID. Select the copy button and quote it when you contact support. You can't change it. |
| Company name | Shown in the top bar, the account switcher and team invitation emails. Customer emails also use it as the sender name if you haven't set a From name for your brand. |
| Contact person | Name, email and phone the Wrapped team uses to reach you. Customers never see them. |
| Send-from and reply-to email | The address your gift card emails come from. Select Manage to set it up. See Send gift card emails from your own domain. |
To edit, select Edit on Company name or Contact person. You can then change Company name, Contact name, Contact email and Contact phone (optional).
Business details
| Setting | What it's for |
|---|---|
| Business | Your business category and business type |
| Time zone and currency | The time zone the dashboard shows dates and times in, and your account's currency |
| Website | Your website address, starting with http:// or https:// |
| Legal details | Your legal business name and business tax number |
To edit, select Edit on any of these rows. You can change Business category, Business type, Time zone, Currency, Website (optional), Legal business name and Business tax number (optional). Legal business name is required to save.
Sign-in security
This section controls two-factor authentication for your own login. It's also where the Sign-in security tile on the Settings page takes you. See Two-factor authentication.
Change your time zone
- Go to Settings › Business details.
- Select Edit on Time zone and currency.
- Choose your Time zone and save.
Dates and times in the dashboard, such as issue dates, gift card timelines and the audit log, then show in the new time zone. Nothing that has already happened changes. Only the way times are displayed changes.
Change your currency
- Go to Settings › Business details.
- Select Edit on Time zone and currency.
- Choose your Currency and save.
New gift cards use the new currency. Balances on existing gift cards aren't converted. Gift cards issued before the change keep the currency they were issued in. Set your currency before you start issuing gift cards. If you need to change it after you've gone live, contact the Wrapped team first.
Your account currency should match the currency your sales channels sell in. For stores that sell in several currencies, see Currencies and gift cards.
Common questions
Does changing the contact email change the email I log in with?
No. The contact email is only where the Wrapped team reaches you. Your login is the email address you were invited with or signed up with. To log in with a different address, an Owner or Admin invites the new address and removes the old one. See Team members and roles.
The times in my dashboard look wrong.
Check Time zone and currency in Settings › Business details. Times are shown in the account's time zone, not your computer's.
Where do I find my account ID?
In Settings › Business details under Wrapped account ID, and in the account menu under your company name.
Why can't I save my business details?
Legal business name is required, and Website must start with http:// or https://. Fix the highlighted fields and save again.
Can I change the plan or payment method here?
No. Owners manage those in Settings › Plan and billing. See Billing, invoices and failed payments.
I run several businesses. Do they share these settings?
No. Each Wrapped account has its own business details, time zone and currency. See Working across more than one Wrapped account.
How do I close my account?
See Cancelling Wrapped: what happens to your gift cards.