If your venues share one gift card program, use one Wrapped account: connect every venue's POS and online store to it, and a gift card sold at one venue works at all of them. If you run separate brands whose gift cards shouldn't work at each other's venues, use a separate Wrapped account for each program. One login can access all of them. Most sales channels can only be connected to one Wrapped account at a time, so plan which store belongs to which account before you connect anything.
Which setup is right for you?
| You want | Use | What you get |
|---|---|---|
| One gift card that works at every venue and online | One account | One program, one set of branding and emails, one web store, one report of your total liability |
| Separate brands, each with its own gift cards, branding and web store | One account per brand | Cards from one brand don't work at the other's venues. Each account has its own plan, reports and team. |
| Cards that work at some venues but not others, within one brand | One account per group of venues | Wrapped doesn't limit individual gift cards to certain venues within an account |
Option 1: One account for all your venues
- Set up one Wrapped account. See Set up your Wrapped account, step by step.
- Connect each venue's POS and your online store in Settings › Sales channels. Every plan includes unlimited sales channels.
- Issue, sell and redeem gift cards as usual. Wrapped keeps each card's balance in step across every connected venue. See How Wrapped keeps gift cards in sync across your sales channels.
Sites on your plan. Plans cover a number of sites, where a site is one business location or brand: up to 3 on Basic, 7 on Pro, 12 on Plus, and unlimited on Enterprise. See Plans and pricing.
Existing gift cards or vouchers from your venues. If your venues already have codes in circulation, import them as a batch from a CSV file. They then work at every connected venue. See Import existing gift cards from a CSV file.
Option 2: A separate account for each program
- Create the first account as usual.
- For each extra program, sign up again at manage.wrappedgiftcards.com/account/signup with the same email address. The new account is added to your login.
- In each account, set up that program's branding, emails, gift card rules, web store and plan.
- Connect each venue's sales channels to the account for its program.
- Invite staff to the accounts they work in. They can have a different role in each.
Switch between accounts from the account menu. See Working across more than one Wrapped account.
Each account has its own plan and billing. If you're setting up several accounts for one group of businesses, talk to the Wrapped team about the best plan for you.
Connecting the same store to more than one account
Sometimes two programs share one store, for example one Shopify store that sells gift cards for two brands. Whether that works depends on the platform.
| Sales channel | Same store on more than one Wrapped account? |
|---|---|
| Shopify | Yes. Each account gets its own copy of the store's orders. Use a separate gift card product for each program, so each purchase goes to the right account. |
| Lightspeed Retail X-Series (formerly Vend) | Yes, with care. A gift card sold at the register can be recorded in every connected account. Talk to the Wrapped team before setting this up. |
| Lightspeed Restaurant O-Series (formerly Kounta), K-Series and L-Series, WooCommerce, Lightspeed eCom C-Series | Not reliably. Contact the Wrapped team before trying. |
| Lightspeed Retail R-Series, Lightspeed eCom E-Series (Ecwid), BigCommerce, Square, Heartland Retail, Hike, Wix | No. One store can be connected to one Wrapped account. Connecting it from a second account keeps it on the first. |
| Wrapped web store | Each account has its own web store. |
If an account pays for Wrapped through Shopify, uninstalling the Wrapped app from a Shopify store cancels that account's subscription. When the store is connected to several accounts, this affects every Shopify-billed account connected to it.
Common questions
Can a gift card from one venue be used at my other venues?
Yes, if both venues are connected to the same Wrapped account. Cards from a different Wrapped account don't work.
Can I have different branding for each venue in one account?
No. An account has one brand, set of emails and web store. Use separate accounts for separately branded programs.
Can I see reports for all my accounts together?
No. Reports are per account. Switch accounts to see each one, or export each account's reports.
Do my team members need separate logins for each account?
No. Invite the same email address to each account. They choose the account when they log in. See Team members and roles.
Can I merge two accounts or move a venue to another account later?
Not from the dashboard. Contact the Wrapped team before you change how your venues are set up. See Getting help from the Wrapped team.
Does each venue count as a site on my plan?
A site is one business location or brand. Each venue is a site. Extra sales channels don't count as extra sites. See Plans and pricing.