To set up Wrapped, create your account, confirm your email address, and work through four short sign-up steps: your profile, your brand, where you sell, and your plan. Then finish the Finish setting up Wrapped checklist on Home and go live. You can skip connecting a sales channel and choosing a plan during sign-up and come back to them later.
1. Create your account
You can start in any of these ways:
- On the Wrapped website: go to manage.wrappedgiftcards.com/account/signup.
- From a platform's app store: install Wrapped from the Shopify App Store, BigCommerce, Lightspeed eCom E-Series (Ecwid) or Wix. Your Wrapped account is created as part of the install, and that store is connected for you.
To sign up on the website:
- Enter your Name, Company name and Email address. If you're moving from another gift card provider, use the email address you'll manage gift cards with day to day.
- Complete the reCAPTCHA check and select Create account.
- Open the email Log in to confirm your new Wrapped account and select the login link.
- On the confirmation page, select Confirm and login.
Use the login link soon after it arrives. Links work once and expire quickly. If yours has expired, go to manage.wrappedgiftcards.com/account/login, enter your email address and request a new one. See Logging in to Wrapped.
2. Complete the sign-up steps
The first time you log in, Wrapped walks you through these steps. The bar at the top shows where you are: Your profile › Your brand › Where you sell › Your plan.
Your profile
On Tell us about your business, fill in:
- Contact: your contact name, email and phone number. Only the Wrapped team uses these. Customers never see them.
- Business: business category, business type, number of locations, Time zone, Currency and (optionally) your website.
- How you found us.
Select Continue. You can change all of this later in Settings › Business details. Set the time zone and currency carefully: the currency is used for new gift cards, and changing it later doesn't convert any amounts. See Account settings: business details, time zone and currency.
Your brand
Enter your website and Wrapped reads your logo, colours and font from it. Check the preview of a gift card email, wallet pass and check balance page, adjust anything that's off, and save. Every email, printable PDF, wallet pass and customer page then uses your brand. Select Continue setup to move on. See Set up your brand.
Some older accounts don't have this step. They set up branding from the Branding section instead.
Where you sell
Wrapped asks Do you sell somewhere else?
- To connect your POS or online store now, select Connect a sales channel and choose your platform. Each platform has its own setup guide. See Supported sales channels.
- If you only sell in person for now, or you'll use the Wrapped web store, select Skip and do it later.
Your plan
Choose a plan. Every plan starts with a 14-day free trial, and you won't be charged until the trial ends. You can also select Skip and do it later, but choose a plan before you go live. See Plans and pricing and The free trial.
3. Finish the setup checklist on Home
After sign-up, Home shows Finish setting up Wrapped, with your progress (for example "3 of 7 done"). The Home item in the sidebar shows the same count. Steps tick themselves off as you complete them. For steps that are a review, select Mark as done once you're happy.
| Step | Where it takes you | What to do |
|---|---|---|
| Set up your brand | Branding › Brand | Add your logo and colours once for every email, PDF, wallet pass and customer page. |
| Check your emails | Branding › Emails | Read the gift card emails and change any wording. Use Send a test to see one in your inbox. |
| Match your wallet pass | Branding › Wallet pass | Use your brand's colours and logo on Apple Wallet and Google Wallet passes. |
| Choose your gift card rules | Gift cards › Settings | Set default expiry, code format (at least 8 characters) and email suppression. See Gift card settings. |
| Choose your plan | Settings › Plan and billing | Start your trial if you skipped it during sign-up. |
| Connect where you sell | Settings › Sales channels | Connect your POS and online store, and finish each channel's Setup steps. |
| Go live | Button on the card | Turn your gift card program on. |
Select Hide to remove the card from Home. Only Owners and Admins see Home.
Older accounts without the new branding see a Set-up checklist with five steps instead: Choose Your Plan, Connect Sales Channels, Configure Gift Card Settings, Customize Brand Experience and Launch Gift Card Program.
Also worth doing before launch
- Send emails from your own domain. Go to Branding › Email settings and set up your sending address. Until then, emails come from no-reply@wrappedgiftcards.com. See Send gift card emails from your own domain.
- Bring in existing gift cards. If you already have gift cards in circulation, import them so they keep working. See Import existing gift cards from a CSV file.
- Invite your team. See Team members and roles.
- Turn on two-factor authentication. See Two-factor authentication.
4. Test, then go live
Your gift card program goes live when you choose a plan, or when you select Go live on the checklist. If your plan is active but the program is turned off, a banner offers Turn on gift cards.
Until your program is live:
- orders from your connected sales channels aren't processed, so no gift cards are created or redeemed from them
- gift card emails and test emails aren't sent
- your Wrapped web store isn't available to customers
Before launch, test each channel and remove your test gift cards. See Testing gift cards before you go live and the Go-live checklist.
Common questions
I signed up on the website and see "We're reviewing your account to confirm it's legitimate. Emails will be enabled soon."
New website sign-ups are checked by the Wrapped team before the account can send emails. Until the review is done, gift card emails and test emails aren't sent. Everything else in setup works. If it's taking longer than you expect, contact the Wrapped team. See Getting help from the Wrapped team.
Can I skip connecting a sales channel?
Yes. Select Skip and do it later. You can sell through the Wrapped web store and redeem in person with the Redeem app, and connect a channel from Settings › Sales channels whenever you're ready.
Do test gift cards count toward my plan's allowance?
Gift cards activated during your free trial don't count toward your allowance. Cards you void or delete don't count either. See How the monthly gift card allowance works.
I set up a test or development store. Do I need a new Wrapped account for my live store?
No. Keep the same Wrapped account: disconnect the test channel and connect your live store. See the Go-live checklist.
I didn't get the confirmation email.
Check your spam or junk folder. You can also go to the login page and request a new login link with the same email address. See Logging in to Wrapped.