Getting started & going live

What is Wrapped?

Wrapped is a gift card platform that runs one gift card program across your point of sale, your online store and Wrapped's own web store, and keeps every balance in step. What it does, what it doesn't do, and where to start.

How Wrapped keeps gift cards in sync across your sales channels

Wrapped holds the master record of every gift card and keeps a matching native gift card in each connected sales channel. What syncs, how fast, what doesn't sync (such as balance edits made directly in Shopify admin), and what happens when you connect a new channel.

Set up your Wrapped account, step by step

Create your Wrapped account, confirm your email, work through the sign-up steps (profile, brand, sales channels, plan), then finish the Home setup checklist and go live. Includes what does and doesn't work before your program is live.

A tour of the Wrapped dashboard

Where everything is in the Wrapped dashboard - the top bar (search, help, account menu), each sidebar section, Home, the Settings tiles, the banners you might see, and what Members and Read-only users see.

Testing gift cards before you go live

How to test Wrapped before launch - what must be in place first, a checklist for selling, redeeming and syncing in each channel, how to preview emails without creating a gift card, why Shopify development stores can't test gift card checkout, and how test cards affect your plan.

Go-live checklist: moving from test stores to your live stores

Launch Wrapped in the same account you set up and tested in - remove test gift cards, connect your live stores, disconnect development or trial channels, check branding and settings, and make one small real test. Includes what carries over and a warning for merchants billed through Shopify.

Removing test gift cards before you launch

Delete test gift cards (one at a time or a whole batch) so they're removed from reporting, set to $0 in every connected sales channel and don't count toward your allowance. Compares Delete, Void and Hide from reporting, and explains who can do it.

Running several venues, brands or gift card programs

Choose between one Wrapped account shared by all your venues (one gift card works everywhere) and separate accounts for separate brands or programs (cards don't cross over). Covers sites on your plan, which sales channels can be connected to more than one account, and how to set up each option.

Logging in to Wrapped

Log in to the Wrapped dashboard with a one-time magic link or a password, accept a team invitation, and fix common problems such as an expired login link, "Unable to find account with this email address" and missing login emails.

Glossary: the words Wrapped uses

Plain-English definitions of the terms used in Wrapped and this help center - gift card, balance, adjustment, sales channel, native gift card, sync error, void vs delete, batch, allowance, overage, bonus gift card vs bonus credit, web store, voucher, promotional card, liability, presentment currency and more.

Getting help from the Wrapped team

Get help from inside the Wrapped dashboard with Chat with us, which opens Wrapped's AI support assistant and lets you talk to a person on the Wrapped team. Also covers the help center, email support, and what to include so your question is answered quickly.