Gift cards

Issue a gift card from the dashboard

How to create a gift card by hand in Wrapped (for donations, staff rewards, goodwill or a pre-printed physical card), what each field does, when the customer is emailed, and how the card reaches your sales channels.

Find a gift card by code, email or order

How to search the gift card list by full code or last four characters, filter by recipient, buyer, order number, batch, reason, delivery or sync errors, find deleted cards, and export the list.

Reading a gift card's timeline and adjustments

What's on a gift card's page - balance, total issued, status badges and the Activity timeline - what each timeline entry means, how it differs from the adjustments used in reports, and how quickly each updates.

Adjust a gift card's balance

How to top up, reduce or correct a gift card's balance in Wrapped with Adjust balance, how the new balance reaches Shopify, Lightspeed and your other sales channels, whether the customer is emailed, and what to do when a balance was changed directly in a sales channel.

How balance changes sync between Wrapped and your sales channels

Which balance changes Wrapped picks up and pushes to your other sales channels, how long it takes, what isn't synced (such as direct edits in Shopify admin, $0 cards and vouchers), and what to do when a channel falls out of step.

Void or delete a gift card

The difference between voiding and deleting a gift card in Wrapped, what happens in Shopify, Lightspeed and your other sales channels, whether it affects revenue, reports and your plan allowance, which to use for test cards, and whether it can be undone.

Refund a gift card purchase

How to give a customer their money back for a gift card they bought - refund the payment where they paid, then make sure the card is voided in Wrapped - and which refunds and voids in Shopify, your POS and your web store void the card automatically.

Edit recipient details and resend a gift card email

How to fix a wrong recipient email or name on a gift card, resend the gift card, gifted or reminder email, reschedule a gift, and why a resend might not go out (emails off, unsubscribed, voided or $0 card).

Check whether a gift card email was sent and delivered

How to confirm Wrapped sent a gift card email (the card's Activity) and whether it was delivered, bounced, dropped or marked as spam (Email activity), what each email event means, and what to do next.

Gift card settings

A tour of Settings › Gift card rules (also under Gift cards › Settings) - default expiry, whether expired cards can still be used, changing expiry, the code format for new codes, and the email suppression list - with what each setting affects and what it doesn't.

Gift card expiry

How to set a default expiry for new gift cards, what happens to a card's balance in Wrapped and your sales channels when it expires, how to let expired cards keep working, how to change or remove one card's expiry, and how to bring an expired card back.

Gift card code format and each platform's rules

How to set the length, dashes, prefix and characters of the gift card codes Wrapped generates, and the code rules Shopify, BigCommerce, Square, Lightspeed, WooCommerce and your other sales channels expect so cards sync without errors.

Import existing gift cards from a CSV file

How to move gift cards from another provider or system into Wrapped with a CSV import - the columns, the 10,000-row limit, what happens to codes that already exist, how long it takes, whether imported cards sync to your sales channels and email customers, and whether they count toward your plan.

Batches: create many gift cards at once

How to generate many gift cards with the same value, import cards from a CSV file, export a batch's codes, make a printable PDF, delete a batch, and what batch statuses and columns mean.

Hide a gift card from reporting

How to leave a gift card out of your reports and analytics while it keeps working in every sales channel, how long it takes, why it can't be undone, and when to delete a card instead.

Paying with a gift card and another payment method

Whether customers can pay part of an order with a Wrapped gift card and the rest by card or cash, what happens to the leftover balance, and where to find the steps for Shopify, Lightspeed, Square, Heartland and the Redeem app.

Negative balances

Why a gift card's balance can drop below zero (usually because it was used in two places at once), what Wrapped shows when it does, why it appears as a sync error in Lightspeed or Shopify, and how to fix it by adjusting the balance in Wrapped.

What happens if a card is used in two places at the same time

Why a gift card can be spent in store and online (or at two registers) within seconds, why Wrapped can't block the second payment, what happens to the balance, and how to find and fix it.

Currencies and gift cards

How your Wrapped account currency works, what happens to existing cards if you change it, how Shopify gift cards are converted to your store's base currency, issuing Shopify gift cards in a customer's currency with Markets, and running more than one currency.