A web store voucher is redeemed once, in full, with a single Redeem button - there's no amount to enter. Staff can redeem vouchers in the Wrapped dashboard, in the Wrapped Redeem app, or in the Lightspeed K-Series, L-Series and R-Series web extensions. Vouchers aren't created in Shopify, Square, Lightspeed X-Series or your other sales channels, so they can't be redeemed at those checkouts; use the Redeem app or the dashboard instead.
Where you can redeem a voucher
| Where | How |
|---|---|
| Wrapped dashboard | Find the voucher in Gift cards › All gift cards and click Redeem. Owners and Admins only. |
| Wrapped Redeem app | Scan or look up the code, then tap Redeem. See The Wrapped Redeem app. |
| Lightspeed K-Series, L-Series and R-Series web extensions | Scan or enter the code in the Wrapped panel, then tap Redeem. |
| Shopify, Square, Lightspeed X-Series, Lightspeed O-Series, WooCommerce and other channels | Not possible - the voucher doesn't exist there. Use the Redeem app or the dashboard. |
Redeem a voucher in the dashboard
- Go to Gift cards › All gift cards and search for the voucher's code. See Find a gift card by code, email or order.
- Open the voucher. Its Voucher card shows the product, the option the customer bought, its value and its status, Valid - not yet redeemed.
- Click Redeem, then Redeem again to confirm.
The status changes to Redeemed, with the date and who redeemed it.
Redeem a voucher at a Lightspeed register or in the Redeem app
- Scan the barcode or QR code on the customer's email, PDF or wallet pass, or type the code.
- Check the voucher screen: it shows the product, the option (for example the session date), the value if it has one, and a status of Valid.
- Tap Redeem.
No amount is entered, and a voucher is never added as a payment on the sale.
What happens when a voucher is redeemed
- The voucher is marked Redeemed, with the date, time, the staff member or user, and the location where available. This shows on the voucher's activity in the dashboard.
- If the voucher has a value, the whole value is used up and recorded as a redemption, so it shows in your redemption reporting like a gift card.
- If the customer saved the voucher to Apple Wallet or Google Wallet, the pass updates to show it has been redeemed.
- Wrapped doesn't email the customer when a voucher is redeemed.
What staff might see
| On screen | What it means | What to do |
|---|---|---|
| Redeemed with a date and a name | The voucher has already been used. | Don't accept it again. Check the date and who redeemed it with your team. |
| Voucher has already been redeemed after tapping Redeem | Someone else redeemed it moments earlier, for example at another register. | Only one redemption goes through. Don't try again. |
| Sample – not valid | This is a sample the business sent to itself. | It can't be redeemed. |
| Voided or "Voucher is not active" | The voucher was voided, for example after a refund, or is waiting to be approved or shipped. | Check the voucher in the dashboard before honouring it. |
| Expired | The voucher's expiry date has passed. | Wrapped shows the status but doesn't stop you redeeming it. Follow your own policy before tapping Redeem. |
| "This is a gift card, not a voucher" | The code belongs to a gift card. | Redeem it as a gift card instead. |
Undo a redemption
If a voucher was redeemed by mistake:
- In the dashboard, open the voucher and click Undo redemption, then confirm.
- In the Redeem app, open the voucher and tap Undo redeem.
The voucher is marked valid again, and any value that was used up is put back.
Common questions
Can a customer use part of a voucher now and the rest later?
No. A voucher is always redeemed in full, in one go. If you want something customers can spend over several visits, sell a gift card instead.
Can a customer use a voucher to pay for something at the till?
No. Vouchers can't be used as payment anywhere, including at your web store checkout. They're redeemed, not spent.
Why can't I find a voucher in Shopify POS or Square?
Vouchers are never created in your sales channels. Look them up in the Wrapped Redeem app or the dashboard.
What if two staff members scan the same voucher at the same time?
Only the first redemption succeeds. The other screen shows that the voucher has already been redeemed, with who redeemed it and when.
Can Members redeem vouchers in the dashboard?
No. Redeeming in the dashboard needs the Owner or Admin role. Give other staff access to the Redeem app instead. See Team members and roles.