If your store uses Lightspeed's built-in gift cards with Wrapped, customers pay with the Gift Card payment in Lightspeed Retail R-Series, as normal. It works for a physical card, the gift card email (on screen or printed), and a card in Apple Wallet or Google Wallet.
Your store uses the Wrapped Gift Cards button instead? See Staff guide: redeeming a gift card in R-Series (web extension).
Take payment with a gift card
- Ring up the sale as normal and select Payment.
- Select Gift Card.
- Scan or type the gift card code and select Go.
- Check the balance. Change the amount to charge if the customer only wants to use part of it.
- Select Charge.
- If there's still an amount owing, take it with another payment method.
- Select Finish Sale.
What's possible at the register, such as splitting across several payment methods, is decided by Lightspeed. See Paying with a gift card and another payment method.
What happens after the sale
- Wrapped reads the finished sale, usually within a few minutes, and updates the card's balance to match Lightspeed.
- The new balance then syncs to your other channels, such as your online store.
- If the card has an email address, the customer gets an email with the updated balance, and a card in Apple Wallet or Google Wallet shows the new balance.
Common questions
The code isn't found.
Check it for typos. A card issued online can take a few minutes to reach Lightspeed, or longer when lots of cards are changing at once. If it still isn't found, ask a manager to search for it in Wrapped. See A gift card code isn't accepted at the register or checkout.
The customer says the balance should be higher.
If they spent it online recently, that change may still be on its way. A manager can check the card's timeline in Wrapped. Don't change the balance in Lightspeed's gift card screens: those edits don't sync, and Wrapped will overwrite them. Managers correct balances in Wrapped instead. See Adjust a gift card's balance.
The customer used the card online at the same moment.
Both uses are recorded, so the balance can drop below zero. See What happens if a card is used in two places at the same time.
The customer has an old Lightspeed gift card from before we used Wrapped.
It works in Lightspeed, but it won't update Wrapped or your other channels until a manager has imported it into Wrapped.