You sell gift cards with the Wrapped Gift Cards button on the Lightspeed Retail R-Series sale screen. Find or create the card, enter the amount, add it to the sale, then take payment and finish the sale as normal. The card is activated in Wrapped, and emailed if a customer is on the sale, once the sale is finished.
Sell a physical gift card
- On the sale screen, select Wrapped Gift Cards.
- Select Find or activate gift card.
- Scan the barcode or QR code on the card with your barcode scanner or the scan button next to the code box, or type the code. Then select Find or activate gift card.
- On Add new gift card to sale, enter the value in Amount to Add and select Add to sale.
- You're taken back to the sale, which now shows a Wrapped Gift Card item. Optional: add the customer with an email address so they also get the card by email.
- Take payment and finish the sale as normal.
Sell a digital gift card by email
- Add a customer to the sale first, with a valid email address. We recommend the buyer's own email: the gift card email lets them send the card on to someone else.
- Select Wrapped Gift Cards, then Generate digital gift card. Wrapped creates a new code for you.
- On Add new gift card to sale, enter the value in Amount to Add and select Add to sale.
- Take payment and finish the sale as normal.
If you see "Add a customer to the sale in Lightspeed first, then try again.", there's no customer on the sale yet. Add one, then open the button again.
Add funds to an existing gift card
- Select Wrapped Gift Cards, then Find or activate gift card.
- Scan or enter the card's code and select Find or activate gift card.
- Select Add funds to gift card, enter the amount in Amount to Add and select Add to sale.
- Take payment and finish the sale.
Don't edit the note on the Wrapped Gift Card item in the sale. Wrapped reads the gift card code from it. If you make a mistake, remove the item and add the gift card again.
What happens after the sale
- When: the card is activated in Wrapped, usually within a few minutes of the sale being finished, and then works in your other sales channels. It isn't active until the sale is finished.
- With a customer on the sale: the customer gets your gift card email with the code, balance and, if you use them, Apple Wallet and Google Wallet buttons.
- Without a customer: the card works, but nothing is emailed.
- Several cards of the same value: Lightspeed may combine them into one line with a higher quantity. That's fine: Wrapped keeps each card's code.
Common questions
The code I scanned shows a balance instead of "Add new gift card to sale".
That card is already active. Choose Add funds to gift card to top it up, or Find a different gift card if you picked up the wrong one.
The customer wants the gift card sent to someone else.
Put the buyer's email on the sale. They can forward the card from the gift card email. See The gift to a friend page.
The customer didn't receive the email.
A manager can check and resend it in Wrapped. See A customer didn't receive their gift card email.