If your store uses Lightspeed's built-in gift cards with Wrapped, you sell gift cards with Lightspeed's own Gift Card button, exactly as you normally would. Once the sale is finished, Wrapped creates the card, syncs it to your other sales channels, and emails it if a customer is on the sale.
Your store uses the Wrapped Gift Cards button instead? See Staff guide: selling a gift card in R-Series (web extension).
Sell a physical gift card
- On the sale screen, select Gift Card.
- Enter the amount the customer wants to load.
- Scan the code on the physical card or type it in. If you don't have pre-printed codes, select Generate a new gift card code.
- Select Add to sale.
- Optional: add the customer with a valid email address, so they also get a digital copy.
- Select Payment, take payment, then select Finish Sale.
Sell a digital gift card by email
- Add the customer to the sale first, with a valid email address. For a gift, use the buyer's own email: they can send it on from the gift card email.
- Select Gift Card and enter the amount.
- Select Generate a new gift card code, then Add to sale once the code appears.
- Select Payment, take payment, then select Finish Sale.
Leave Lightspeed's electronic delivery option unticked. That sends Lightspeed's own gift card email. Wrapped sends the customer your gift card email because they're on the sale.
Reload an existing gift card
Select Gift Card, enter the amount, scan or type the existing card's code, select Add to sale, then take payment and finish the sale. Wrapped updates the card's balance to match Lightspeed.
What happens after the sale
- When: the card appears in Wrapped, usually within a few minutes of the sale being finished, and is then created in your other channels, such as your online store.
- With a customer on the sale: the customer gets your gift card email with the code, balance and, if you use them, Apple Wallet and Google Wallet buttons.
- Without a customer: the card works everywhere, but nothing is emailed.
Common questions
The customer wants to change the email address after the sale.
A manager can change it in Wrapped and resend the email. See Edit recipient details and resend a gift card email.
Can I sell a gift card for more than our usual maximum?
Only up to the limits set in Lightspeed's gift card settings. Ask a manager.
The customer didn't receive the email.
See A customer didn't receive their gift card email.