Staff guide: selling a gift card in K-Series

You sell gift cards with the Gift card button on the K-Series POS: find or create the card, enter the amount, add it to the order, then take payment and close the order as normal. The gift card is created in Wrapped, and emailed if there's a customer on the order, only once the order is closed.

Your manager may have given the button a different name, but it opens the Wrapped gift card screen.

Sell a physical gift card

1. Start an order and tap the Gift card button.
2. Tap Find or activate gift card.
3. Scan the barcode or QR code on the card with your barcode scanner or the scan button next to the code box, or type the code. Then tap Find or activate gift card.
4. On Add new gift card to sale, enter the value in Amount to Add and tap Add to sale.
5. The order now shows a gift card item with the code in brackets, for example "Gift card (ABCD-1234)". Take payment and close the order as normal.

The card becomes active in Wrapped once the order is closed.

Sell a digital gift card by email

1. Add the customer to the order first. Their customer profile needs an email address, because that's where the gift card is sent.
2. Tap the Gift card button, then Generate digital gift card. If you see "You need to add a customer to the sale.", add the customer and try again.
3. Wrapped creates a new code. Enter the value in Amount to Add and tap Add to sale.
4. Take payment and close the order.

Once the order is closed, Wrapped emails the gift card to the customer on the order. Let the customer know which email address it's going to before you close the order.

Add funds to an existing gift card

1. Tap the Gift card button, then Find or activate gift card.
2. Scan or type the card's code and tap Find or activate gift card.
3. Check the card and its Balance, then tap Add funds to gift card.
4. Enter the amount in Amount to Add and tap Add to sale.
5. Take payment and close the order.

What happens after the order is closed

• The gift card is created in Wrapped, or the funds are added to it, as soon as Wrapped receives the closed order from K-Series.
• The new balance is synced to your other sales channels, so the card can be used online as well.
• If there's a customer with an email address on the order, Wrapped emails them the gift card. This applies to physical cards too.
• If the order is cancelled or never paid, nothing happens in Wrapped.

Common questions

I scanned a card and it showed its balance instead of "Add new gift card to sale"

That card is already active. To load more money onto it, tap Add funds to gift card. To sell a new card, tap Find a different gift card and scan a new one.

Can I sell more than one gift card in the same order?

Yes. Tap the Gift card button again for each card. Each one has its own code and amount.

The customer didn't get their digital gift card

Check the email address on their customer profile in K-Series, and that the order was closed. A manager can correct the email address and resend the gift card from Wrapped. See A customer didn't receive their gift card email and Edit recipient details and resend a gift card email.

The gift card isn't in Wrapped after the order closed

Tell your manager. The most common causes are the sales channel being turned off or Lightspeed's order notifications not being set up. See Connect Lightspeed Restaurant K-Series.

Related articles

• Staff guide: redeeming a gift card in K-Series
• Connect Lightspeed Restaurant K-Series
• Using physical gift cards with Wrapped
• A customer didn't receive their gift card email