To take a gift card payment, tap the Gift card button on the order, find the card, check the amount and tap Pay. The payment is added to the order straight away, but the card's balance only goes down in Wrapped once the order is closed.
Customers can show their gift card in any of these ways, and you redeem them all the same way:
- a physical gift card
- the gift card email on their phone
- an Apple Wallet or Google Wallet pass
Redeem a gift card
- Add the items to the order as normal.
- Tap the Gift card button, then Find or activate gift card.
- Scan the barcode or QR code with your barcode scanner or the scan button next to the code box, or type the code. Then tap Find or activate gift card.
- Check the card: its code, Balance and expiry. Amount to redeem is already filled in with the balance or the amount due, whichever is lower.
- Tap Pay. The button shows the amount, for example Pay USD 25.00.
- If tipping is turned on, choose No Tip, +15%, +18%, +20% or Custom, then tap Pay again.
- Take any remaining amount with another payment method, and close the order as normal.
Pay part of the order with a gift card
- If the card doesn't cover the order, you'll see "This card won't cover the full amount due." Tap Pay to use the whole balance, then take the rest with another payment method.
- To use only part of the balance, change Amount to redeem before you tap Pay. It can't be more than the card's balance or the amount still due.
- To use two gift cards, redeem the first card, then tap the Gift card button again for the second.
Find a gift card by the customer's email
If your manager has turned on email lookup, the search box is labelled Gift card number or email address:
- Type the customer's email address and tap Find or activate gift card. If they have one card, it opens. If they have several, pick one from Gift cards found.
- The search finds active cards with a balance where the customer is the recipient or the person who bought the card.
- If the customer is already attached to the order, their gift cards are listed on the first screen under Gift cards for their email address. Tap one to open it.
Tips on gift card payments
If tipping is turned on, the tip is also taken from the gift card. When the balance can't cover both the sale and the tip, the tip is covered first ("it will be applied to the tip amount first") and you take the rest of the sale with another payment method.
When the balance updates
- The gift card payment is on the order as soon as you tap Pay, but nothing is taken off the card in Wrapped until the order is closed.
- Once the order is closed, Wrapped deducts the amount, syncs the new balance to your other sales channels, updates the customer's wallet pass, and emails the customer their new balance if they have an email address on the card.
- If the order is cancelled before it's closed, the card isn't charged.
What you might see
| What you see | Why | What to do |
|---|---|---|
| Add new gift card to sale when you're trying to redeem | The code wasn't found in Wrapped | Check the code and scan again. Don't add it to the sale, because that sells a new card. |
| A Voided label and no Pay button | The card has been voided or deleted | The card can't be used. Ask the customer for another payment method and let your manager know. |
| "This card has no balance remaining." | The balance is $0 | Take another payment method. |
| "Amount is more than the gift card balance" or "Amount is more than the amount due" | Amount to redeem is too high | Lower the amount. |
| "Already applied to order" | This card has already been added to this order | Check the payments on the order. |
| A voucher with a Redeem button | It's a voucher from your web store, which is used up in one go rather than taken as a payment | See Redeeming vouchers. |
| The gift card payment doesn't appear on the order | The POS couldn't add the payment | Refresh the K-Series POS from the three-dot menu at the bottom right and try again. If it keeps happening, ask your manager to check the WRAPPED payment method exists. |
Common questions
The customer forgot their gift card
If email lookup is turned on, type their email address instead of a code. Otherwise, ask them to open their gift card email or wallet pass.
An older physical card won't scan
Some physical cards made before your business used Wrapped have a web address in the barcode instead of the card number. Scanning those only works if Wrapped has that barcode value saved for the card. Type the number printed on the card instead, and ask your manager to contact Wrapped support. See Keep using the physical gift cards you already have.
Can I give money back to a gift card?
A manager can add value to a card in Wrapped with Adjust balance. See Adjust a gift card's balance.