You sell gift cards from the payment screen: tap Pay, choose the "Loyalty" payment option, add a customer, then find or create the card and add it to the receipt. Take payment and tap Finalize. The gift card isn't created in Wrapped until the receipt is paid and finalized.
Before you start
- A customer must be added to the receipt for the Wrapped gift card screen to work.
- For a physical card, you can use a placeholder customer (for example one called "Gift card") if the customer doesn't want to give their details. Ask your manager to create one in Lightspeed.
- For a digital gift card, add the real customer, with their email address. That's where the gift card is sent.
Sell a physical gift card
- On the home screen, tap Pay at the top right.
- Choose the "Loyalty" payment option.
- Add a customer to the receipt when you're asked.
- Tap Find or activate gift card.
- Scan the barcode or QR code on the card with the scan button next to the code box, or type the code. Then tap Find or activate gift card.
- On Add new gift card to sale, enter the value in Amount to Add and tap Add to sale.
- Take payment with the customer's payment method and tap Finalize.
Gift cards aren't created or synced to Wrapped until the receipt is paid and finalized. If you leave the receipt open, the card has no balance.
Sell a digital gift card by email
- Tap Pay, then choose the "Loyalty" payment option.
- Add the customer to the receipt. Make sure their customer profile has the right email address.
- Tap Generate digital gift card. If you see "You need to add a customer to the sale.", add a customer who has an email address and try again.
- Wrapped creates a new code. Enter the value in Amount to Add and tap Add to sale.
- Take payment and tap Finalize.
Once the receipt is finalized, Wrapped emails the gift card to the customer. If they're buying it for someone else, use the buyer's email address; they can forward the email to the recipient.
Add funds to an existing gift card
- Tap Pay, choose the "Loyalty" payment option and add a customer.
- Tap Find or activate gift card, scan or type the code, and tap Find or activate gift card.
- Check the card's Balance, then tap Add funds to gift card.
- Enter the amount in Amount to Add and tap Add to sale.
- Take payment and tap Finalize.
What happens after you finalize
- The gift card is created in Wrapped, or the funds are added, as soon as Lightspeed tells Wrapped the receipt is paid.
- The new balance is synced to your other sales channels, so the card can be used online too.
- If the customer on the receipt has an email address, Wrapped emails them the gift card. This applies to physical cards too, so use a placeholder customer without an email if the customer doesn't want one.
- If the receipt is never paid and finalized, nothing happens in Wrapped.
Common questions
Can I sell a gift card and pay with a gift card on the same receipt?
No, use separate receipts. When a receipt includes a gift card sale, a gift card payment on the same receipt isn't recorded in Wrapped.
Can I sell more than one gift card on the same receipt?
Yes. Open the gift card screen again for each card. Each one has its own code and amount.
I see "Failed to process gift card topup"
The gift card wasn't added. Check your internet connection and try again. If it keeps happening, tell your manager.
I scanned a card and it showed its balance instead of "Add new gift card to sale"
That card is already active. Tap Add funds to gift card to load more money, or Find a different gift card to sell a new card.