To take a gift card payment, tap Pay, choose the "Loyalty" payment option, add a customer, find the gift card and tap Pay on the gift card screen. Then tap Finalize. You must finalize the receipt for the redemption to be completed and synced to Wrapped.
Customers can show their gift card in any of these ways, and you redeem them all the same way:
- a physical gift card
- the gift card email on their phone
- an Apple Wallet or Google Wallet pass
Redeem a gift card
- Add the items to the receipt as normal, then tap Pay.
- Choose the "Loyalty" payment option.
- Add a customer to the receipt. This is required. If the customer doesn't want to give their details, use your placeholder customer (for example "Gift card").
- Tap Find or activate gift card.
- Scan the barcode or QR code with the scan button next to the code box, or type the code. Then tap Find or activate gift card.
- Check the card's Balance. Amount to redeem is already filled in with the balance or the amount due, whichever is lower.
- Tap Pay. The button shows the amount, for example Pay 25.00.
- Take any remaining amount with another payment method.
- Tap Finalize.
The gift card balance isn't reduced until the receipt is paid and finalized. If the receipt is left open, nothing is taken off the card.
Pay part of the receipt with a gift card
- If the card doesn't cover the receipt, you'll see "This card won't cover the full amount due." Tap Pay to use the whole balance, then take the rest with another payment method before you finalize.
- To use only part of the balance, change Amount to redeem before you tap Pay. It can't be more than the balance or the amount still due.
Find a gift card by the customer's email
If your manager has turned on email lookup, the search box is labelled Gift card number or email address:
- Type the customer's email address and tap Find or activate gift card. If they have one card, it opens. If they have several, pick one from Gift cards found.
- The search finds active cards with a balance where the customer is the recipient or the person who bought the card.
- If the customer on the receipt has gift cards, they're listed on the first screen under Gift cards for their email address. Tap one to open it.
What you might see
| What you see | Why | What to do |
|---|---|---|
| Add new gift card to sale when you're trying to redeem | The code wasn't found in Wrapped | Check the code and scan again. Don't add it, because that sells a new card. |
| A Voided label and no Pay button | The card has been voided or deleted | The card can't be used. Take another payment method and tell your manager. |
| "This card has no balance remaining." | The balance is $0 | Take another payment method. |
| "Amount is more than the gift card balance" or "Amount is more than the amount due" | Amount to redeem is too high | Lower the amount. |
| "Failed to process gift card redemption" | Wrapped couldn't take the payment | Search for the card again, check its balance and try again. If it keeps happening, tell your manager. |
| "Vouchers can't be used to pay — use Redeem" | It's a voucher from your web store, which is used up in one go | Use the voucher's Redeem button. See Redeeming vouchers. |
When the balance updates
- Once the receipt is finalized, Wrapped deducts the amount, syncs the new balance to your other sales channels, updates the customer's wallet pass, and emails the customer their new balance if they have an email address on the card.
- Don't redeem a gift card on the same receipt as a gift card sale. Use separate receipts, or the redemption isn't recorded in Wrapped.
Common questions
The customer forgot their gift card
If email lookup is turned on, type their email address instead of a code. Otherwise, ask them to open their gift card email or wallet pass.
Can I give money back to a gift card?
A manager can add value to a card in Wrapped with Adjust balance. See Adjust a gift card's balance.