You sell Wrapped gift cards in Lightspeed Retail X-Series (formerly Vend) with Lightspeed's own Gift Card product, exactly as you normally would. Once the sale is completed, the card is created in Wrapped and your other sales channels, and emailed to the customer if they're on the sale.
Sell a physical gift card
- On the Sell screen, search for "gift card" and select the Gift Card product.
- Scan the barcode on the card, or type the card number.
- Enter the amount to load onto the card and select Add to sale.
- Optional: add the customer to the sale with their email address, so they also get the gift card by email.
- Take payment and complete the sale as normal.
Sell a gift card by email
- Add the customer to the sale first, with a valid email address. If it's a gift, use the buyer's own email: they can forward it to the recipient from the email.
- Search for "gift card" and select the Gift Card product.
- Enter a new gift card number that hasn't been used before. If your store keeps a set of numbers for email-only cards, use the next one.
- Enter the amount and select Add to sale.
- Take payment and complete the sale.
Wrapped sends the customer their gift card email. You don't need to use any email option in Lightspeed as well, which would send the customer a second, different email.
Add money to an existing gift card
Select the Gift Card product, scan or enter the existing card number, enter the amount to add, select Add to sale and complete the sale. Wrapped adds the amount to the card's balance everywhere.
What happens after the sale
- When: the card appears in Wrapped, usually within a few minutes of the sale being completed, and is then created in your other sales channels (for example your online store).
- With a customer email on the sale: the customer receives your gift card email with the code, balance and, if you use them, Apple Wallet and Google Wallet buttons.
- Without a customer: the card works everywhere, but nothing is emailed.
- Layby or on-account sales: the card is only created once the sale is fully paid.
Common questions
The customer doesn't have an email address. Can I still sell a gift card?
Yes. Sell a physical card without a customer. The card works in store and in your other channels.
I entered the wrong amount or the wrong customer after completing the sale.
Ask a manager. The balance can be corrected in Wrapped with Adjust balance, and the recipient email can be changed there too (see Edit recipient details and resend a gift card email). If the whole sale was wrong, a manager can void it (see Voiding a gift card sale or return in X-Series).
The customer didn't receive the email.
Check the email address on the customer, and ask them to check spam. A manager can resend it from Wrapped. See A customer didn't receive their gift card email.
Where do our physical cards come from?
Wrapped doesn't print cards, but any printer works. See Using physical gift cards with Wrapped.