Lightspeed Retail X-Series

Connect Lightspeed Retail X-Series

How to connect Lightspeed Retail X-Series (formerly Vend) to Wrapped, what to turn on in Lightspeed first, how to test the connection with a gift card, and what Wrapped does and doesn't set up in your store.

How Wrapped works with Lightspeed X-Series gift cards

What syncs between Lightspeed Retail X-Series (Vend) and Wrapped, in which direction, how quickly, and what doesn't sync - including back-office balance edits, layby and on-account sales, existing cards, expiry and missed sales.

Staff guide: selling a gift card in X-Series

Step-by-step for X-Series (Vend) staff - sell a physical gift card or an emailed gift card with the Gift Card product, reload an existing card, and what the customer receives once the sale is completed.

Staff guide: redeeming a gift card in X-Series

Step-by-step for X-Series (Vend) staff - take payment with a physical, emailed or wallet gift card, make a partial payment and split the rest, and what happens to the balance afterwards.

Refund to a gift card in X-Series

Set up the "Refund to gift card" payment type in Lightspeed Retail X-Series (Vend), then use it at the register to put a return onto a new emailed gift card or onto a customer's existing Wrapped gift card.

Voiding a gift card sale or return in X-Series

What Wrapped does when you void a Lightspeed Retail X-Series (Vend) sale that sold or redeemed a gift card - the card goes to $0 and Disabled, redemptions are given back, revenue stays in the gift card list - and how to handle gift card returns.

Accept existing Shopify gift cards at the X-Series register

Set up the "Import Shopify gift card" payment type in Lightspeed Retail X-Series (Vend) so staff can bring a customer's older Shopify gift card into Wrapped at the register, then redeem it with the normal gift card payment.