Wrapped gift cards are real Shopify gift cards, so staff redeem them in Shopify POS as a normal gift card payment, and Wrapped records the redemption once the order is paid. For selling, use the Wrapped Digital Gift Card product for emailed gift cards. For physical cards, sell them with a Shopify gift card product and activate them in Wrapped, because Wrapped can't read the codes of gift cards Shopify POS creates until the full code reaches Wrapped.
Redeem a gift card at the register
- Add the items to the cart and tap Checkout.
- Tap Gift card.
- Scan the card's code or tap Enter manually and type it.
- Tap Redeem.
- If the card doesn't cover the total, tap Add payment and take the rest with another payment method.
- Finish the sale.
Wrapped records the redemption and pushes the new balance to your other sales channels once Shopify marks the order Paid, usually within a few minutes.
If staff mark the order as partially paid instead of taking the remaining payment, Shopify doesn't mark it Paid, so Wrapped doesn't record the redemption yet. It's recorded when the order is fully paid. Until then, the card's balance in your other sales channels is higher than in Shopify.
Older gift cards created in Shopify (not by Wrapped) still redeem in Shopify POS, but Wrapped doesn't record those redemptions until the card has been imported. See Bring existing Shopify gift cards into Wrapped.
To check a balance at the register, use Shopify POS's own gift card balance check, or look the card up on your check balance page or in Wrapped.
Sell a digital gift card (emailed by Wrapped)
Sell the Wrapped Digital Gift Card product at the register. Wrapped creates the gift card and emails it, the same as an online purchase.
- In your Shopify admin, make sure the Digital Gift Card product is available on your Point of Sale sales channel.
- At the register, add the customer to the sale. Their email address is where Wrapped sends the gift card.
- Search for the Digital Gift Card product, choose the amount and complete the sale.
- When the order is paid, Wrapped creates the gift card, creates it in Shopify and your other channels, and emails it to the customer.
If there's no customer email on the sale, Wrapped still creates the gift card but can't email it. Find it in Gift cards › All gift cards (search by order number), add the email and resend it. See Edit recipient details and resend a gift card email.
Sell a physical gift card
Shopify POS creates physical gift cards itself, so Wrapped only learns the code when the card is activated through Wrapped.
Set up once
- In your Shopify admin, go to Products › Gift cards and add a gift card product for physical cards.
- Make it available on Point of Sale only, and add the amounts you sell.
- Edit Shopify's New gift card email so it has an Activate gift card button that imports the card into Wrapped. Follow Option 2 in Bring existing Shopify gift cards into Wrapped.
At the register
- Add the purchaser to the sale, with their email address, so Shopify emails them the gift card.
- Tap Add gift card, then Physical gift card, and choose the value.
- Tap Enter gift card code and type the code printed on the card (8 to 20 letters and numbers), or scan it.
- Tap Add, then Checkout and take payment.
- The customer receives Shopify's gift card email. When they select Activate gift card, Wrapped imports the card and syncs it to all your sales channels.
If the customer has no email address, or you want the card to work everywhere straight away, enter the code on your check balance page right after the sale. That imports it into Wrapped immediately. See Add a gift card balance checker to your Shopify store.
Until a physical card is activated, it works in Shopify (online and POS) but not in your other sales channels. For other ways to run physical cards, including cards printed with codes from Wrapped, see Sell physical gift cards through Shopify and Using physical gift cards with Wrapped.
Refunds and returns at the register
- Refunding a sale paid with a Wrapped gift card back to the gift card: Shopify puts the money back on the card, and Wrapped updates its balance to match.
- Refunding a gift card purchase: a full refund of the order voids the gift card in Wrapped. A partial refund doesn't; void the card in Wrapped if needed.
See Refund to a gift card in Shopify.
Common questions
Do POS sales in different locations all sync?
Yes. One Shopify connection covers every location, and Wrapped processes Shopify POS orders from all of them.
Can I sell a Wrapped digital gift card and a physical one on the same sale?
Yes. The digital one is created and emailed by Wrapped when the order is paid; the physical one needs activating as above.
Can I test POS gift card payments?
Shopify's test payment gateway doesn't work with Shopify POS, and gift card payments are real transactions. Test with a small real redemption, then correct it. See Testing gift cards with a Shopify development store.