No, Wrapped doesn't currently offer a Zendesk integration or a Zendesk app, and there's no Zendesk option at Settings › Integrations and API keys. Your support team can look up gift cards in the Wrapped dashboard, and a developer can bring gift card details into Zendesk with the Wrapped API.
Look up gift cards in the dashboard
Give your support agents their own Wrapped logins, then search Gift cards › All gift cards by code, email address or order to see a card's balance, timeline and emails. From there they can resend a gift card email or correct details. See Find a gift card by code, email or order.
Choose each agent's role carefully: roles control what they can see and change. See Team members and roles.
Bring gift card details into Zendesk (for developers)
A developer can use the Wrapped API to look up a customer's gift cards by the recipient email address on a ticket and show the balance and status in Zendesk, for example in a custom Zendesk app. Keep the API key on a server, never in code that runs in the agent's browser. API access is included on the Pro plan and above. See The Wrapped API.
Zapier can also create Zendesk tickets or notes from Wrapped gift card events. See Zapier integration.
Common questions
Can agents fix a balance from Zendesk?
Not without a custom integration. Correct balances in Wrapped with Adjust balance on the gift card, so every sales channel stays in step. See Adjust a gift card's balance.
Does Wrapped work with other helpdesks such as Gorgias or Freshdesk?
Not directly. The same options apply: dashboard logins for agents, Zapier, or the Wrapped API.